Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

NICOLYA BRIGHT

Greenville,NC

Summary

Seeking employment, utilizing skills and experience with chances for advancement. Driven Substitute Teacher adept at overseeing classes on long-term basis to cover for medical or personal absences. Passionate educator with in-depth approach to learning. Successfully leverages wide range of instructional approaches.

Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organized multitasker with excellent planning and problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Substitute Teacher, K-12

ESS
02.2022 - Current
  • Work with exceptional students, making sure each child is meeting their IEP as well as any other goals set forth.
  • Learning and correcting emotional/physical behaviors. Also setting expectation and boundaries.
  • Supervised lunchroom and recess activities.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.

Pharmacy Customer Service Representative

Everise
07.2023 - 02.2024
  • Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
  • Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
  • Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
  • Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
  • Supported team members in achieving company goals by consistently meeting individual performance targets.

Customer Service Rep

Regional Acceptance
06.2019 - 03.2021
  • Calling clients,
  • Communicating with customers about account balance
  • Obtaining various information
  • Collecting payments
  • Providing cure plan, resolving issues,
  • Typing, Data research,
  • Handled customer inquiries and suggestions courteously and professionally.

Customer Service Rep II

Convergys
02.2017 - 05.2019
  • Answering calls
  • Obtaining clients information, Providing customer resolutions, Building rapport, Typing
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Fast Food Worker/Cashier

Bojangles
12.2015 - 06.2016
  • Operated a cash register, Packed food orders and provided excellent customer service, Stocked supplies

Medicaid Transportation, IMC I

Pitt County Department of Social Services
05.2014 - 12.2014
  • Answered the phone and forwarded call, Retrieved client’s information
  • Scheduled medical transportation for clients
  • Verified medical appointments, Managed a caseload of clients and kept files in an organized manner
  • Promoted a culture of safety by consistently adhering to infection control protocols and reporting potential hazards promptly.

Crew Member

McDonalds
09.2013 - 08.2014
  • Operated a cash register, Took customer’s drink and food orders, Packed orders and ensured each customer’s expectations were met

Education

Associate of Science - Business Administration

Beaufort County Community College
Washington, NC
06.2026

General Education -

Pitt Community College
Winterville, NC
11.2013

High School Diploma -

North Lenoir High School
LaGrange, NC
01.2011

Skills

  • Modeling good behavior
  • Special Needs Support
  • Building rapport
  • CPR certified
  • Student Engagement
  • Positive Reinforcement
  • Multi-Subject Instruction
  • Curriculum knowledge

Volunteer Experience

  • American Red Cross
  • Pitt County Links
  • Food Bank of North Carolina
  • Income Maintenance classes at LCC

Timeline

Pharmacy Customer Service Representative

Everise
07.2023 - 02.2024

Substitute Teacher, K-12

ESS
02.2022 - Current

Customer Service Rep

Regional Acceptance
06.2019 - 03.2021

Customer Service Rep II

Convergys
02.2017 - 05.2019

Fast Food Worker/Cashier

Bojangles
12.2015 - 06.2016

Medicaid Transportation, IMC I

Pitt County Department of Social Services
05.2014 - 12.2014

Crew Member

McDonalds
09.2013 - 08.2014

Associate of Science - Business Administration

Beaufort County Community College

General Education -

Pitt Community College

High School Diploma -

North Lenoir High School

Similar Profiles

CREATE PROFILE
NICOLYA BRIGHT