Nicome Taylor

Concierge Service Coordinator 

• Monthly residential event planning for over 240 units
• Budget balancing for yearly events 
• Event Coordinating for all community events
• Responsible for creating monthly newsletter
• Conduct Front Desk daily duties
• Daily inventory tracking
• Residential payment processing
• Daily email correspondence
• Sponsor outreach for community events 

Front Desk Lead II

• Handled all Front Desk operations
• Processed and created Front Desk forms
• Processed incoming and outgoing packages 
• Managed residents dry cleaning
• Managed and monitored visitors parking spaces 
• Assisted General Manager 
• Tracked monthly board meeting minutes 
• Responsible for training On-Call employees
• Created and organized community events
• Assisted with resolution services for complaints 
• Concierge Service Recommendations 

DTA Operator/CTI I & II

• Operated main switchboard for all inbound calls
• Daily data entry of department reports
• Completed daily DTA check list 
• Ensured guest satisfaction with follow up calls
• Organized department meetings and minutes
• Processed guest credit card authorizations
• Monitored guest card authorization every three hours
• Trained all new hires for the department 
• Assisted with coordinating department safety training 
• Radio equipment testing for all departments 

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