Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicome Taylor

Long Beach,CA

Summary

I am seeking a full time customer service relations position with the county of Los Angeles where I can apply my professional skills and experience.  

Overview

19
19
years of professional experience

Work History

Concierge Service Coordinator

Action Property Management
Long Beach
07.2014 - Current

    Concierge Service Coordinator 

    • Monthly residential event planning for over 240 units
    • Budget balancing for yearly events 
    • Event Coordinating for all community events
    • Responsible for creating monthly newsletter
    • Conduct Front Desk daily duties
    • Daily inventory tracking
    • Residential payment processing
    • Daily email correspondence
    • Sponsor outreach for community events 

Front Desk Lead II

Action Property Management
Marina Del Rey
09.2012 - 07.2014

Front Desk Lead II

  • Handled all Front Desk operations
  • Processed and created Front Desk forms
  • Processed incoming and outgoing packages 
  • Managed residents dry cleaning
  • Managed and monitored visitors parking spaces 
  • Assisted General Manager 
  • Tracked monthly board meeting minutes 
  • Responsible for training On-Call employees
  • Created and organized community events
  • Assisted with resolution services for complaints 
  • Concierge Service Recommendations 

DTA Operator/CTI & II Training Coach

Renaissance Hollywood Hotel
Hollywood, CA
08.2004 - 04.2012

DTA Operator/CTI I & II

  • Operated main switchboard for all inbound calls
  • Daily data entry of department reports
  • Completed daily DTA check list 
  • Ensured guest satisfaction with follow up calls
  • Organized department meetings and minutes
  • Processed guest credit card authorizations
  • Monitored guest card authorization every three hours
  • Trained all new hires for the department 
  • Assisted with coordinating department safety training 
  • Radio equipment testing for all departments 

Education

High School Diploma - undefined

Leuzinger High School
Lawndale, CA
2000

Skills

  • Great with multitasking
  • Team Supporter and Builder
  • Professional Customer Service
  • Professional Organizer 

Timeline

Concierge Service Coordinator

Action Property Management
07.2014 - Current

Front Desk Lead II

Action Property Management
09.2012 - 07.2014

DTA Operator/CTI & II Training Coach

Renaissance Hollywood Hotel
08.2004 - 04.2012

High School Diploma - undefined

Leuzinger High School
Nicome Taylor