DTA Operator/CTI & II Training Coach
Renaissance Hollywood Hotel
Hollywood, CA
08.2004 - 04.2012
DTA Operator/CTI I & II
- Operated main switchboard for all inbound calls
- Daily data entry of department reports
- Completed daily DTA check list
- Ensured guest satisfaction with follow up calls
- Organized department meetings and minutes
- Processed guest credit card authorizations
- Monitored guest card authorization every three hours
- Trained all new hires for the department
- Assisted with coordinating department safety training
- Radio equipment testing for all departments