Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicxon Dubon

Sunland,CA

Summary

Results-driven Branch Manager with a proven track record in operational leadership and growth acceleration. Enhanced team performance and customer satisfaction through effective leadership and strategic planning. Demonstrated expertise in sales strategy implementation and staff development, leading to significant productivity improvements. Successfully optimized processes to cultivate high-performing teams and achieve bottom-line results.

Overview

14
14
years of professional experience

Work History

Branch Manager/Asst. Manager

Lendmark financial Svcs
05.2022 - Current
  • Administered full-service branch operations, ensuring efficiency in lending, sales, and customer service.
  • Developed new business opportunities while delivering exceptional customer service.
  • Coached and motivated staff to achieve branch profitability and loan volume targets.
  • Managed staff performance related to credit quality, delinquency recovery, and expense control.
  • Evaluated loan applications and authorized consumer loans within established lending limits.
  • Executed collection and recovery efforts according to state and federal regulations.
  • Reviewed delinquent accounts for potential repossession actions.
  • Established business relationships with local auto dealers and merchants for development opportunities.

Branch Manager

Mariner Finance
01.2020 - 05.2022
  • Oversaw efficient administration of full-service branch, focusing on lending, product sales, and customer service.
  • Cultivated new business relationships to enhance community presence and client satisfaction.
  • Fostered a motivated work environment through coaching and performance management.
  • Directed staff efforts towards achieving targets related to profitability, credit quality, and delinquency recovery.
  • Authorized loan decisions within lending limits and facilitated the closing process for consumer loans.
  • Implemented collection processes for high-risk accounts while adhering to regulations.
  • Employed credit analysis tools to support account recovery and assist members in resolving delinquencies.
  • Ensured branch compliance with annual audits through diligent operational management.

Branch Manager

Fast Auto Loans
04.2016 - 12.2019
  • Managed all aspects of branch operations to ensure efficiency and compliance.
  • Achieved consistent customer growth through effective lending and collection practices.
  • Developed co-workers to enhance skills and performance in their roles.
  • Ensured adherence to local, state, and federal regulations across all operations.
  • Set daily, weekly, and monthly goals to meet or exceed loan growth targets.
  • Implemented marketing campaigns with neighboring branches to increase community presence.
  • Conducted business-to-business meetings to establish relationships with local businesses.
  • Reviewed accounts to offer additional funds and current promotions, driving loan growth.

Sales Manager

Acceptance Now Financing
01.2011 - 03.2016
  • Led team to deliver exceptional customer service across all interactions.
  • Supervised and developed coworkers, promoting a culture of excellence.
  • Utilized company programs to manage, train, and motivate employee performance.
  • Organized daily activities and scheduled staff according to branch requirements.
  • Closed sales by converting referrals into lease agreements; educated on contracts and deliveries.
  • Created and executed strategic plans to boost sales and conversion rates.
  • Completed paperwork ensuring merchandise delivery and store payment accuracy.
  • Monitored expired accounts, facilitating timely payments through customer communication.

Education

High School Diploma -

Verdugo Hills High School

Some College -

Los Angeles Pierce College

Skills

  • Sales development
  • Customer and vendor relations
  • Excellent work ethic
  • Employee development
  • Multilingual in English and Spanish
  • Account analysis expertise
  • Decision-making
  • Branch operations management
  • Excellent time management skills
  • Relationship building and management
  • Strategic planning
  • Collection strategies

References

References available upon request.

Timeline

Branch Manager/Asst. Manager

Lendmark financial Svcs
05.2022 - Current

Branch Manager

Mariner Finance
01.2020 - 05.2022

Branch Manager

Fast Auto Loans
04.2016 - 12.2019

Sales Manager

Acceptance Now Financing
01.2011 - 03.2016

High School Diploma -

Verdugo Hills High School

Some College -

Los Angeles Pierce College

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