Ni’Daysha Millard
Lumberton,NC
Summary
Dedicated and compassionate customer service professional with experience in patient care and a strong commitment to helping others. Skilled in computer operations, communication, and leadership. Fluent in English, with a proven track record in customer support and healthcare environments. Seeking a corporate position with opportunities to utilize my customer service expertise and develop business skills.
Overview
4
4
years of professional experience
Work History
Sterile Processing Technician
UNC Health Southeastern
05.2023 - Current
- Ensure sterile preparation and supply of surgical instruments for hospital procedures
- Follow strict protocols to maintain cleanliness and prevent infection, contributing to quality patient care
Front Desk Receptionist
UNC Health Southeastern
08.2022 - 05.2023
- Provided front-line support for patients and visitors, managing scheduling and inquiries with professionalism
- Coordinated with healthcare staff to ensure efficient office operations and patient satisfaction
Front Desk Receptionist
Fast Med Urgent Care
05.2021 - 08.2022
- Assisted patients with check-in, billing, and appointment coordination
- Maintained patient confidentiality and addressed inquiries to support high-quality patient service
Education
High School Diploma -
Lumberton High School
Lumberton, NC01.2020
Healthcare Customer Service Certification -
Fayetteville Technical Community College
Fayetteville, NC01.2019
Skills
- Computer proficiency
- Microsoft Office Suite
- Patient care
- Caregiver support
- Front desk operations
- Communication
- Leadership
- Problem-solving
Volunteer Experience
Customer Service Assistant (Volunteer), Local Eye Doctor Office, Senior Year of High School, 2020, Gained foundational experience in customer service, supporting patients and learning administrative tasks.
Timeline
Sterile Processing Technician
UNC Health Southeastern
05.2023 - Current
Front Desk Receptionist
UNC Health Southeastern
08.2022 - 05.2023
Front Desk Receptionist
Fast Med Urgent Care
05.2021 - 08.2022
High School Diploma -
Lumberton High School
Healthcare Customer Service Certification -
Fayetteville Technical Community College
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