Niderra Green
Hillside,USA
Summary
Seasoned Customer Support Professional with significant experience in resolving complex customer inquiries. Demonstrated skills in maintaining high customer satisfaction rates and managing various customer service platforms. Strong ability to adapt to new technologies and software quickly while fostering positive relationships with customers. Have made impactful contributions through streamlining support procedures, improving team productivity and enhancing overall company reputation in previous roles.
Overview
11
11
years of professional experience
Work History
Customer Support Professional
Verizon
Bedminster, New Jersey
02.2023 - 08.2025
- Provided comprehensive customer support via telephone and email, utilizing Salesforce/CRM systems for tracking and notating customer interactions.
- Resolved client issues efficiently using specialized ticketing systems and maintained accurate records in Workday ERP.
- Assisted the Court Order Compliance group by managing legal processes and performing accurate data entry.
- Maintained data integrity by accurately entering customer and account data from source documents such as Search Warrants and Court Orders.
- Worked closely with law enforcement to review and approve legal docs for records release.
Senior Associate Dispatcher
Wonder
Cranford, New Jersey
08.2022 - 01.2023
- Provide Support to in-field operators with route logistics.
- Supervise and monitor live operations using vehicle tracking data.
- Prepared, printed and distributed purchase orders for delivery drivers.
- Monitored and tracked delivery times to keep drivers on schedule.
- Acknowledge and respond to inbound questions from drivers and support staff.
- Assisted customers with various order discrepancies and assess, and resolve issues in timely manner.
Transportation Dispatcher
Martin Brower
Edison, New Jersey
03.2014 - 02.2020
- Coordinate the daily delivery schedule for drivers while monitoring DOT hours.
- Log and report pre-trip and post trip records.
- Handle customer inquiries for various issues pertaining to the delivery schedule.
- Prescreen and interview potential candidates for driving positions.
- Performed logistic and dispatching duties using company software such as Xata, XRS, CRM and Omni Trax.
- Created and distributed purchase orders for daily delivery routes.
Education
Bachelor of Arts - Communications
Rutgers University
New Brunswick, NJ05-2004
Skills
- Typing and data entry
- Customer support
- Salesforce, Workday, Xata, ERP,CRM
- Legal compliance
- Customer relationship management
- Issue resolution
- Delivery logistics
- Problem solving
- Call center operations
- Shipping and receiving
- CRM software
- Filing and organization
- Reception management
Timeline
Customer Support Professional
Verizon
02.2023 - 08.2025
Senior Associate Dispatcher
Wonder
08.2022 - 01.2023
Transportation Dispatcher
Martin Brower
03.2014 - 02.2020
Bachelor of Arts - Communications
Rutgers University