Nidhi Goyal
Plano,USA
Overview
18
18
years of professional experience
Work History
Sales Director
North X International
Dallas, TX
09.2025 - Current
- Developed and implemented strategic sales plans to drive revenue growth across multiple regions.
- Led cross-functional teams to enhance customer engagement and improve sales processes.
- Analyzed market trends and competitive landscape to identify new business opportunities.
- Fostered relationships with key clients to ensure long-term partnerships and repeat business.
Finance and Sales Manager
MK Autos
Dallas, TX
01.2024 - Current
- Diploma in Finance and Insurance Certification
- Managed a high-performance sales team, consistently exceeding monthly and annual sales targets by 25% through effective leadership and motivation.
- Developed and executed strategic sales plans, resulting in a 50% increase in used car sales over 6 months
- Built and maintained strong customer relationships, leading to a 10% customer retention rate and high referral business.
- Trained and mentored new sales associates, helping them achieve proficiency in product knowledge, sales techniques, and closing strategies.
- Collaborated with marketing teams to design promotional campaigns that increased foot traffic and boosted sales by 50%
- Worked directly with clients to assess their financial needs and provide tailored financing solutions, improving loan approval rates by 60%
- Negotiated favorable loan terms with banks and financial institutions, ensuring competitive interest rates and terms for customers.
- Oversaw the loan application process, ensuring compliance with all regulatory requirements and company policies, reducing loan rejection rates by 30%
- Managed a portfolio active customer loan, maintaining a 90% on-time payment rate through effective communication and customer service.
- Implemented a streamlined financing process that reduced approval times by 25% enhancing customer satisfaction.
- Conducted regular market research and competitor analysis to ensure pricing strategies were competitive and aligned with market trends.
- Coordinated with service departments to ensure all used vehicles were inspected, reconditioned, and ready for sale, maintaining a 100% customer satisfaction rate.
- Implemented customer feedback systems that identified key areas for improvement, resulting in customer satisfaction scores.
Operations & Logistics Manager
ULTRA STONES LTD
Farmingdale, NY
11.2018 - 12.2023
- Assisted in important policies, planning, and strategic decisions.
- Developed, implemented, and reviewed operations policies and procedures.
- Assisted HR for recruitment of office personnel, truck drivers, etc.
- Worked with the Board of Directors to design values & missions, short term and long-term goals.
- Built alliances & partnerships with suppliers, fabricators from all over the world.
- Supported worker communication with the management team.
- Managed the logistics and transportation of marble and granite shipments, ensuring timely and safe delivery to clients while reducing damages
- Coordinated the storage and inventory management of marble and granite products, optimizing warehouse space and improving stock accuracy
- Oversaw end-to-end supply chain operations for marble and granite materials, including procurement, delivery scheduling, and customer coordination, ensuring on-time deliveries 98% of the time.
- Negotiated with carriers and suppliers for the transportation of heavy, high-value materials, resulting in reduction in freight costs while maintaining quality service.
- Developed and implemented specialized packaging and handling processes, reducing product breakage during transit and enhancing customer satisfaction.
- Managed relationships with key clients and suppliers to maintain a smooth flow of materials, preventing supply shortages and delays.
- Implemented a tracking system for marble and granite shipments, improving visibility and reporting accuracy, reducing order discrepancies
- Trained and supervised a team of 4 logistics staff, fostering a culture of safety and efficiency, leading to decrease in accidents and on-the-job incidents.
Talent Development Consultant
SPRINT TELECOM
Bethpage, NY
01.2018 - 11.2018
- Supported hiring efforts by coordinating with leaders from different business units.
- Trained employees on new methods & procedures as implemented by the management.
- Conducted learning & development training sessions for employees.
- Measured KPIs to gauge the impact of new programs and efforts introduced by the management.
- Conducted skills gap analysis to determine personal needs for employees.
Operations Manager
BEST LAND DEALS
Noida, India
03.2011 - 06.2014
- Assigned jobs and duties to office staff as needed and monitored office operations.
- Scheduled appointments and meetings for executives and upper-level staff.
- Served as the go-to for office inquiries and conflicts and managed staff schedules.
- Tracked office supply inventory and approved supply orders.
- Assisted in the preparation of department budgets and expenses and supervised all administrative personnel.
Customer Service Officer
RELIANCE MONEY LTD
Ambala, India
04.2008 - 01.2010
- Initiated a customer retention program and decreased the customer churn rate by 20%.
- Developed a mentorship program for new interns reducing their readiness period by 30%.
- Daily activities included maintaining daily MIS, handling customer queries and complaints, providing demo to the customer on the trading platform, handling CRM and DP secure activities, building relationships with the existing and new sales channels, etc.
- Assisted office staff in maintaining files and databases.
- Prepared reports, presentations, proposals, and correspondence.
- Responded to employees' questions during the entrance and salary negotiation at the time of exit in the interview process.
Education
PhD - Tourism Economics
KUMAON UNIVERSITY
Bhimtal, India03.2014
MBA - Marketing & Finance
INSTITUTE OF CHARTERED FINANCIAL ANALYSTS of INDIA
Dehradun, India05.2008
Bachelors - Commerce
KUMAON UNIVERSITY, DSB CAMPUS
Nainital, India05.2006
Skills
- Negotiation
- Communication skills
Timeline
Sales Director
North X International
09.2025 - Current
Finance and Sales Manager
MK Autos
01.2024 - Current
Operations & Logistics Manager
ULTRA STONES LTD
11.2018 - 12.2023
Talent Development Consultant
SPRINT TELECOM
01.2018 - 11.2018
Operations Manager
BEST LAND DEALS
03.2011 - 06.2014
Customer Service Officer
RELIANCE MONEY LTD
04.2008 - 01.2010
MBA - Marketing & Finance
INSTITUTE OF CHARTERED FINANCIAL ANALYSTS of INDIA
Bachelors - Commerce
KUMAON UNIVERSITY, DSB CAMPUS
PhD - Tourism Economics
KUMAON UNIVERSITY