Nidhi Luthra
Secaucus,Nj
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Vice President, Reliability Engineering
Morgan Stanley (Wealth Management)
01.2024 - Current
- Manage application used by service center representatives and operations.
- Manage new account onboarding process through Etrade.com
- Implement, troubleshoot and monitor using state of the art APM tools like Extrahop, Appdynamics, Splunk, Grafana, Kibana, Apica etc
- Maintain the reliability of the applications on Site Reliability Principles (SRE), maintain error budget, define SLIs and SLOs in partnership with various stake holders.
- Ensuring resiliency in the environment on various parameters i.e. network, geographic, storage, app versions etc. and performing safe chaos engineering to minimize Mean Time to Resolve (MTTR) and Mean Time To Identify (MTTI)
Vice President, Reliability Engineering
Morgan Stanley (Wealth Management)
01.2018 - 01.2024
- Provide Level 2 and 3 support for Stock plan corporate clients.
- Assist clients with any technical issues during the processing of new grants, exercises, releases, performance measurement, applications, dividend, deferrals and login to application
- Work with internal and external teams to ensure successful Compliance audits.
- Responsible for application reliability engineering, Observability, user experience management, software delivery , Change, Release, Configuration and problem management.
- Ensure that all supported suite of applications is proactively monitored and maintained in fully functional state.
- Bridging gaps between our application development, support, and infrastructure teams by providing architecture advisory, application guardianship, ensuring solutions are highly scalable and cost efficient, and that the required tools and processes exist to automate/streamline plant management.
Technology Lead
Infosys Ltd.
01.2007 - 01.2018
- Provide support for Financial Advisors who cater to high-net-worth client using various application.
- Incident Management, Problem Management, Configuration & Release Management without any defects
- Work with vendors, business partners and other support teams to prioritize, escalate as necessary, and resolve identified technical issues and problems.
- Increased team productivity through effective collaboration, clear communication, and regular progress updates.
- Troubleshot complex issues impacting systems performance, applying root cause analysis techniques to prevent future occurrences.
Education
Master of Computer Application -
Punjab Technical University
India 08.2009 - 09.2011
Bachelor of Science - Electronics
Delhi University
India 06.2004 - 06.2007
Skills
- Proficient in Java and mainframe technologies
- Skilled in database querying and management
- Experience with content collaboration tools: Jive and Confluence
- Skilled in leveraging APM tools like Dynatrace, Splunk, Appdynamics, Extrahop, Apica, Kibana and Grafana
Tools and Utilities
Splunk, AppDynamics, Extrahop, Kibana, Service Now, FileAid, Changeman, Intertest, Eazytrieve, IBM-TOM, TBM-TWS, SAR, QMF, SPUFI, CICS, Connect Direct, Optier, Grafana
Hobbies and Interests
Reading Books and listening to music
ADDITIONAL INFORMATION
- I140 Approved
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Vice President, Reliability Engineering
Morgan Stanley (Wealth Management)
01.2024 - Current
Vice President, Reliability Engineering
Morgan Stanley (Wealth Management)
01.2018 - 01.2024
Master of Computer Application -
Punjab Technical University
08.2009 - 09.2011
Technology Lead
Infosys Ltd.
01.2007 - 01.2018
Bachelor of Science - Electronics
Delhi University
06.2004 - 06.2007
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