Nidhi Luthra
Secaucus,Nj
Summary
Experienced with executive leadership and strategic planning. Utilizes innovative approaches to drive business growth and operational excellence. Track record of effective team collaboration and achieving results.
Overview
18
18
years of professional experience
Work History
Vice President, Reliability Engineering
Morgan Stanley (Wealth Management)
01.2024 - Current
- Manage application used by service center representatives and operations.
- Manage new account onboarding process through Etrade.com
- Proactively monitoring of the applications and fix the reported issues.
- Implement, troubleshoot and monitor using state of the art tools like, Grafana, Kibana, Apica etc
- Maintain the reliability of the applications on Site Reliability Principles (SRE), maintain error budget, define SLIs and SLOs in partnership with various stake holders.
- Ensuring resiliency in the environment on various parameters i.e. network, geographic, storage, app versions etc. and performing safe chaos engineering to minimize Mean Time to Resolve (MTTR) and Mean Time To Identify (MTTI)
- 17 years in Reliability Operations, in wealth management domain
Vice President, Reliability Engineering
Morgan Stanley (Wealth Management)
01.2018 - 01.2024
- Provide Level 2 and 3 support for Stock plan corporate clients.
- Assist clients with any technical issues during the processing of new grants, exercises, releases, performance measurement, applications, dividend, deferrals and login to application
- Work with internal and external teams to ensure successful Compliance audits.
- Responsible for application reliability engineering, Observability, user experience management, software delivery , Change, Release, Configuration and problem management.
- Ensure that all supported suite of applications is proactively monitored and maintained in fully functional state.
- Bridging gaps between our application development, support, and infrastructure teams by providing architecture advisory, application guardianship, ensuring solutions are highly scalable and cost efficient, and that the required tools and processes exist to automate/streamline plant management.
Technology Lead
Infosys Ltd.
01.2007 - 01.2018
- Provide support for high-net-worth client using NextGen application.
- Worked with clients in Wealth Management domain, and supported the applications used by Financials Advisors used for critical tasks of clients.
- Incident Management, Problem Management, Configuration & Release Management without any defects
- Work with vendors, business partners and other support teams to prioritize, escalate as necessary, and resolve identified technical issues and problems.
Education
Master of Computer Application -
Punjab Technical University
India01.2011
Bachelor of Science - Electronics
Delhi University
India01.2007
Skills
- Proficient in Java and mainframe technologies
- Skilled in database querying and management
- Experience with content collaboration tools: Jive and Confluence
- Skilled in leveraging APM tools like Dynatrace, Splunk, Appdynamics, Extrahop, Apica, Kibana and Grafana
Tools and Utilities
Splunk, AppDynamics, Kibana, Service Now, FileAid, Changeman, Intertest, Eazytrieve, IBM-TOM, TBM-TWS, SAR, QMF, SPUFI, CICS, Connect Direct,
Hobbies and Interests
Reading Books and listening to music
ADDITIONAL INFORMATION
- I140 Approved
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Vice President, Reliability Engineering
Morgan Stanley (Wealth Management)
01.2024 - Current
Vice President, Reliability Engineering
Morgan Stanley (Wealth Management)
01.2018 - 01.2024
Technology Lead
Infosys Ltd.
01.2007 - 01.2018
Master of Computer Application -
Punjab Technical University
Bachelor of Science - Electronics
Delhi University
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