Nidhi Patel
Clinical Relations Manager
Plano,TX
Summary
Personable and reliable problem solver with many years of leadership and management experience. Proven ability to increase customer positive experience and profits. Adaptive and efficient with capacity to complete projects in high-stress environments and implement new and effective software and processes.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Clinical Relations Manager
Vidium Animal Health
Phoenix, AZ
12.2022 - Current
- Assisted in launching new products and services with thorough market research, leading to increased revenue growth.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Promoted knowledge sharing within the company through the organization of well-maintained SOP repositories.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Clinical Relations Specialist
Vidium Animal Health
Phoenix, AZ
10.2020 - 12.2022
- Coordinated with multiple pathology labs and clinics to obtain high quality samples for accurate results
- Followed samples through extraction, analysis and report generation process and coordinate follow up communication as required.
- Developed strong client relationships through consistent communication and attentive service.
- Executed marketing campaigns to generate new leads and sales opportunities.
General Manager
Best Western Plus Texoma
11.2018 - 10.2020
- Assessed financial statements and STR reports to evaluate occupancy performance, developed targeted improvements and implemented changes resulting in additional $150,000 in sales.
- Maintained team efficiency by strategically delegating daily activities based upon employees' strengths, monitoring output and rewarding positive contributions.
- Maintained annual building inspections and updated electrical, HVAC, plumbing, and fire sprinkler systems.
- Successfully implemented effective training processes that reduced chargeback notifications by 40%.
- Controlled costs and optimized spending via restructuring budgets for labor, inventory and technology upgrades.
- Installed, tested and serviced server and client computers, credit card processing system, and security camera system within firewall network.
English Professor
Rajapruk University
10.2017 - 11.2018
- Prepared lesson plans for over 10 classes per week to accommodate students with varying proficiency levels.
- Wrote and administered assessments and standardized tests to evaluate student progress.
Clinical Advocate, Customer Advocate
MedRisk Inc.
08.2016 - 09.2017
- Handled high-volume paperwork and collaborated with the Utilization Review department to establish proper treatment guidelines for worker's compensation patients.
- Collaborated with claim examiners, physicians, and therapy providers to review patient treatments.
- Trained new employees how to use Salesforce efficiently, analyze reports, and to communicate with clients professionally.
Education
Bachelor of Science - Health Administration
Drexel University
Philadelphia, PA 09.2012 - 06.2016
Skills
Operations management
Problem Resolution
Financial records review
Microsoft Outlook, Word and Excel
Salesforce
Documentation And Reporting
Customer Relationship Management (CRM)
Process Improvement
Lead Generation
Project Planning
Accomplishments
- Collaborated with team of 4 in the development and opening of a new hotel, Candlewood Suites.
- Collaborated with team of 20 in the development of a pathology service.
- Implemented a case management software and worked with developers to customize the platform to assist the company's needs.
- Captured thousands of leads by assembling and managing a team of 5 for multiple trade shows.
Timeline
Clinical Relations Manager
Vidium Animal Health
12.2022 - Current
Clinical Relations Specialist
Vidium Animal Health
10.2020 - 12.2022
General Manager
Best Western Plus Texoma
11.2018 - 10.2020
English Professor
Rajapruk University
10.2017 - 11.2018
Clinical Advocate, Customer Advocate
MedRisk Inc.
08.2016 - 09.2017
Bachelor of Science - Health Administration
Drexel University
09.2012 - 06.2016