NIDIA CRUZ
Newins LLC
Las Vegas,NV
16
years of professional experience
As a licensed insurance sales professional I offer demonstrated proficiency in insurance products, services and customer behaviors. Trained in reviewing documents, working with internal and external parties and resolving routine and challenging concerns with independent approach. Capable of identifying and resolving problems, promoting new offerings and outperforming sales goals.
Work History
Field Manager
4 Months- Managed daily records, handled reporting requirements and kept detailed logs of field operations
- Evaluated expected sales demands, organized team plans and established standards to efficiently handle customer needs
- Kept operations productive by utilizing advanced training techniques, team meetings and diligent oversight
- Worked with customers to manage complaints and offer technique guidance
Regional Manager
2 Years 8 Months- Improved branding initiatives by implementing effective marketing campaigns to maximize engagement and brand awareness
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients
- Increased revenue by 10 % and achieved loss ratio drop from 88.23% Jan 31, 2014 to 68.10% Aug 31, 2014, by promoting and discussing strong/effective underwriting skills with all staff members
Lead Insurance Agent
9 Years 8 Months- Demonstrated consistency accuracy and attention to detail resulting in error-free new business policies & policy endorsements and daily bank deposits with no overage/shortages
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
- Worked with management to resolve customer problems, improve operations and provide exceptional customer service
Customer Service Representative
4 Months- Performed multi-tasking abilities by providing efficient customer service and handling large volume of daily incoming calls on multiplex 12 line phone systems
- Consistently met or exceeded and aggressive campaign of cold calling, offering referral incentives and retaining valued customers
- Easy going manner and demeanor has resulted in immediate rapport with customers which contributed significantly to overall customer retention rate
- Regularly exceeded daily sales and product add-on quotas
- Educated customers on promotions to enhance sales
Education
Property & Casualty License
High School Diploma
Skills
Microsoft Office / Google Suite
Type 35 WPM
Prospecting and Closing
Cold calling
Customer service
Auto
Home
Commercial
Special lines
Multi-tasking
Sales driven
Team player
Front Line Underwriting
Managerial experience
Bilingual / English and Spanish
Client communication
Team management
Insurance sales strategy
Additional Information
- Awards , RDY Sales Agent of the Year - 2005 RDY Presidents Club - 2006
Timeline
Field Manager
Newins LLC
03.2019 - 07.2019Read More
Regional Manager
Rodney D. Young Fred Loya Insurance Group
09.2013 - 05.2016Read More
Lead Insurance Agent
Rodney D. Young Insurance Insurance
01.2004 - 09.2013Read More
Customer Service Representative
Thaxton Insurance Group
09.2003 - 01.2004Read More
Las Vegas School of Insurance
Property & Casualty License
Read More
Morningside High School
High School Diploma
Read More