Niecea Flucas-Lewis
Shreveport,LA
Summary
Detail-oriented professional known for effective communication and team collaboration. Extensive experience in workshop facilitation and career counseling, dedicated to developing programs that meet the needs of diverse job seekers and enhance workforce readiness.
Overview
9
9
years of professional experience
Work History
CSP
H&R Block
Shreveport, LA
01.2026 - Current
- Executed daily tasks with accuracy and efficiency to support operational flow.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs quickly to provide timely assistance.
- Addressed customer requests and inquiries to enhance overall satisfaction.
- Maintained and updated databases with accurate information to ensure data integrity.
Paraprofessional
Turner Middle School
Shreveport, Louisiana
08.2025 - 01.2026
- Supported teachers in implementing lesson plans and facilitating classroom activities to enhance student engagement.
- Supervised students during lunch and recess, ensuring a safe environment.
- Provided one-on-one support to students with special needs and learning challenges.
- Partnered with teaching staff to design and implement engaging instructional strategies that addressed diverse learning needs.
- Applied positive reinforcement to redirect negative behaviors.
- Supported students throughout academic instruction and assignments.
- Provided tailored educational, behavioral, and emotional support to students, fostering a positive learning environment.
Workforce Development Specialist 3
State of Louisiana Louisiana Workforce Commission
Bossier City, Louisiana
10.2021 - 09.2023
- Designed and implemented workforce training programs tailored to diverse job seekers' needs.
- Facilitated workshops on resume writing and interview skills.
- Partnered with local businesses to assess and address hiring needs effectively.
- Provided one-on-one career counseling to clients seeking employment.
- Researched labor market trends to inform program development.
- Evaluated client progress and adjusted services accordingly.
- Formulated strategies to connect employers with qualified candidates from diverse backgrounds, enhancing recruitment efforts.
Social Services Analyst
State Of Louisiana, Department Of Children, Family Services
Minden, Louisiana
11.2016 - 10.2021
- Assessed client needs by conducting interviews, collecting data, analyzing information, and developing recommendations for action plans.
- Evaluated client eligibility for assistance programs and services.
- Reviewed and interpreted regulations, laws, and policies impacting social service providers and clients, informing best practices.
- Completed documentation of client interactions accurately, ensuring compliance with established protocols and contributing to quality assurance.
- Attended training sessions to improve understanding of current trends in social work, enhancing service delivery.
Education
Bachelor of Arts - Paralegal Studies
Grambling State University
Grambling, LA12-2008
Skills
- Customer service
- Customer relations
- Service implementation
- Training delivery
- Data analysis
- Problem solving
- Critical thinking
- Conflict resolution
- Effective communication
- Verbal communication
- Good Telephone Etiquette
- Team collaboration
- Administrative tasks
- Career guidance
Timeline
CSP
H&R Block
01.2026 - Current
Paraprofessional
Turner Middle School
08.2025 - 01.2026
Workforce Development Specialist 3
State of Louisiana Louisiana Workforce Commission
10.2021 - 09.2023
Social Services Analyst
State Of Louisiana, Department Of Children, Family Services
11.2016 - 10.2021
Bachelor of Arts - Paralegal Studies
Grambling State University