Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Niesha Delacruz

Bronx,NY

Summary

Hard-working professional with experience and a proven knowledge of customer communications, customer satisfaction, and customer service. Aiming to leverage my skills to successfully fill the role at your company.

Overview

10
10
years of professional experience

Work History

Sales Specialist

Spectrum Mobile
New York, NY
11.2023 - Current
  • Created customized presentations for potential customers.
  • Provided technical support to customers regarding product features and usage.
  • Conducted market research to identify target markets and develop pricing strategies.
  • Participated in team meetings to review progress against objectives set by management.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

MOBILE EXPERT/SALES REP

T-MOBILE
New York, NY
03.2021 - 11.2022
  • Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges
  • Demonstrating to customers how the devices work
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Computing sale prices, total purchases and receive and process cash or credit payment
  • Maintained records related to sales for store management.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

CASHIER/CUSTOMER SERVICE REPRESENTATIVE

MCDONALD'S
New York, NY
10.2017 - 07.2020
  • Kept areas such as restrooms and service equipment clean and neat
  • Learned roles of other departments to provide coverage and keep the store operational
  • Trained new team members in cash register operation and customer service
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

STUDENT VOLUNTEER

EAST BRONX ACADEMY FOR THE FUTURE
07.2014 - 05.2016
  • Assisted group with any clerical need by efficiently handling telephone calls, records management needs and correspondence
  • Translated for parents
  • Kept office equipment functioning optimally by performing maintenance and troubleshooting.
  • Organized student activities and events .

SUMMER CAMP COUNSELOR

BANANA KELLY CIA INC.
New York, NY
07.2014 - 08.2014
  • Set up decorations, equipment and food service stands for various entertainment activities
  • Protected safety of every person enjoying recreational activities at parks and other field trips by enforcing disciplined and consistent policies
  • Attended daily meetings to communicate 25 campers' needs, progress and program benchmarks
  • Helped participants enjoy activities while ensuring adherence to protocol
  • Mediated conflicts between campers through conflict resolution
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.

Education

High School Diploma -

East Bronx Academy For The Future
The Bronx, NY
06.2016

Some College (No Degree) - Architectural and Building Technology

New York City College of Technology of The City University of New York
Brooklyn, NY

Skills

  • Proficient in MS Office
  • Strong communication skills
  • Reliable and dependable
  • Excellent customer service skills
  • Client Relations
  • Multitasking and prioritization
  • Strong organization skills
  • Computers, Cellphones and Electronics
  • Sales and Product Knowledge
  • Consultative Selling
  • Technical Support
  • Team Collaboration
  • Fluent in Spanish

Languages

  • Fluent in English and Spanish

    • Timeline

    Sales Specialist

    Spectrum Mobile
    11.2023 - Current

    MOBILE EXPERT/SALES REP

    T-MOBILE
    03.2021 - 11.2022

    CASHIER/CUSTOMER SERVICE REPRESENTATIVE

    MCDONALD'S
    10.2017 - 07.2020

    STUDENT VOLUNTEER

    EAST BRONX ACADEMY FOR THE FUTURE
    07.2014 - 05.2016

    SUMMER CAMP COUNSELOR

    BANANA KELLY CIA INC.
    07.2014 - 08.2014

    High School Diploma -

    East Bronx Academy For The Future

    Some College (No Degree) - Architectural and Building Technology

    New York City College of Technology of The City University of New York

    Similar Profiles

    CREATE PROFILE
    Niesha Delacruz