Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nigel Bridges

Ellenwood,GA

Summary

Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach.

Overview

9
9
years of professional experience

Work History

Technical Support Specialist

Octus Network
Atlanta, GA
10.2020 - 08.2024
  • Conducted remote diagnostics to identify and solve technical problems.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Performed routine maintenance and software updates on support tools and customer systems.
  • Maintained audit trail and statistical records of problems and conditions reported by client.

Internal Technical Support Representative

Hargrett Electronics
Houston, TX
03.2017 - 07.2020
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Performed regular maintenance checks on customers' systems.
  • Maintained up-to-date case documentation for future reference.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.

Help Desk Support Technician

Firm Umbrella Multi Media
Atlanta, GA
02.2016 - 08.2018
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Developed knowledge base articles to help other technicians resolve similar issues faster.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Conducted remote diagnostics to identify and solve technical problems.

Education

GED -

Houston Community College
Houston, TX

Universal Certification of EPA Section 800 -

Houston Community College
Houston, TX

A&P Mechanic -

US Aviation Academy

Skills

  • Operating systems
  • Troubleshooting and diagnosing
  • Hardware configuration
  • System provisioning
  • Remote diagnostics
  • System diagnostics
  • Schematic reading
  • Technical instruction
  • Accurate documentation
  • Problem resolution
  • Technical troubleshooting

Timeline

Technical Support Specialist

Octus Network
10.2020 - 08.2024

Internal Technical Support Representative

Hargrett Electronics
03.2017 - 07.2020

Help Desk Support Technician

Firm Umbrella Multi Media
02.2016 - 08.2018

GED -

Houston Community College

Universal Certification of EPA Section 800 -

Houston Community College

A&P Mechanic -

US Aviation Academy
Nigel Bridges