Nigel Damon
Gilbert,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Insightful and dedicated to get the Job of a Police office recruit; ready to make a difference my own community.
Overview
9
9
years of professional experience
Work History
Customer Advocate
GM Financial
10.2017 - 10.2023
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
Sales Advisor
Hennes & Mauritz
03.2015 - 10.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Trained and mentored new sales representatives.
Education
Associate of Arts - Business Administration
University of New Mexico
Gallup, New Mexico01.2018
High School Diploma -
Gallup High School
Gallup, New Mexico01.2013
Skills
- Multi-tasker
- Persuasive communicator
- Data Entry
- Service-Oriented Mindset
- Conflict Resolution
- Call Documentation
- De-Escalation Techniques
- Teamwork and Collaboration
- Brand Representation
- 45 Wpm Typing Speed
References
Manuel Gutierrez, Full Time Student, ASU, (602) 448-0272
Mario Valle, Police officer, City of Gilbert, (480) 909-7722
Timeline
Customer Advocate
GM Financial
10.2017 - 10.2023
Sales Advisor
Hennes & Mauritz
03.2015 - 10.2017
Associate of Arts - Business Administration
University of New Mexico
High School Diploma -
Gallup High School
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