Nigel Witherspoon
Atlanta,GA
Summary
Generated $700K in annual revenue and secured a 33.2% net profit margin through expert P&L management.
Churned 19+ leads weekly using CRM systems like Zoho and HubSpot to drive consistent business development.
Achieved a 55% client retention rate by leading cross-functional teams and optimizing service workflows.
Leveraged KPI tracking and data analytics to improve team productivity and exceed revenue targets by 10%.
Overview
12
12
years of professional experience
Work History
Overnight Member Services Representative
Planet Fitness
Atlanta, GA
02.2026 - Current
- Aid in front-desk operations and member enrollments to maintain facility service standards and operational excellence.
- Execute retention strategies and conflict resolution to manage billing inquiries and maintain high membership satisfaction metrics.
- Assist with promotional campaigns for club amenities and retail inventory to consistently exceed monthly sales.
- Monitor facility quality control and equipment organization to exceed corporate safety regulations and compliance standards.
- Identified and fixed safety hazards through regular facility inspections to keep members safe.
Business Operations Manager
Cleanbnb
Atlanta, GA
12.2020 - 01.2026
- Governed full P&L management and KPI tracking to generate $700K in annual revenue with a 33.2% net margin.
- Led cross-functional leadership initiatives to overhaul client retention workflows, achieving a 55% repeat contract rate.
- Optimized supply chain and vendor management to secure cost control and streamline facility service standards.
- Leveraged CRM and analytics platforms to automate data tasks, improving team productivity metrics across 200+ active leads.
- Analyzed market data showing 14% growth, then executed a 20% expansion in service capacity.
Business Development Manager
Trident Investments
Columbia, SC
02.2018 - 11.2020
- Built a B2C prospecting framework delivering 19+ leads per week, exceeding sales targets for 18 consecutive months.
- Optimized territory management using SalesRabbit to coordinate daily routes of 60+ prospects.
- Trained and led a team of 3 junior managers, increasing overall team productivity and output by 20% through change management.
- Refined data-backed sales scripts utilizing KPI tracking to continuously improve outreach effectiveness.
- Analyzed conversion patterns across customer segments to refocus marketing efforts, which improved ROI by 18%.
Assistant Manager
Papa Johns
Las Vegas, NV
07.2014 - 01.2018
- Supervised daily operations for a team of 12+, managing food safety protocols and productivity standards in a high-volume environment.
- Drove a 10% revenue increase by developing staff training programs and performance management systems.
- Controlled operational costs through inventory management and labor scheduling, maintaining food waste at 2% below target.
- Optimized operational workflows and logistics to improve delivery efficiency and resource utilization.
Education
Dreher High School
Columbia, SC06-2014
Skills
- Strategic Thinking
- Sales Pitch Development
- Sales Software Proficiency
- Cold Calling
- Territory Management
- Negotiation
- Data Analysis
- Vendor Management
- Inventory Control
- Facility Operations Management
- Labor Scheduling
- Cost Control
- Logistics Coordination
- Procurement
Timeline
Overnight Member Services Representative
Planet Fitness
02.2026 - Current
Business Operations Manager
Cleanbnb
12.2020 - 01.2026
Business Development Manager
Trident Investments
02.2018 - 11.2020
Assistant Manager
Papa Johns
07.2014 - 01.2018
Dreher High School