Nigeria Guyton
Heber,CA
Summary
Objectives To offer the knowledge acquired through my work experience and adapt myself to a new working environment where I will have the opportunity for advancement. Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Observe floor operations to minimize house losses and maximize security. Well-organized in supervising teams and tackling customer service issues.
Overview
15
15
years of professional experience
Work History
Cash Cage
Paradise Casino, Quechan Casino Resort
09.2022 - Current
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Performed paperwork required for monetary transactions.
- Trained, supervised and evaluated workers.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
Key Holder
99 Cent Only Store
04.2021 - 09.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
Cook
Yuma Rehabilitation Hospital/Encompass
05.2019 - 01.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Adjusted recipes based on ingredient availability or customer request.
- Trained and supervised cooking staff to expertly meet daily needs.
Housekeeper
Encompass Health
07.2018 - 02.2019
- Order and restock supplies, perform all housekeeping duties including vacuuming, mopping, preparing rooms
- And sanitizing restrooms, hallways, doctors doctor's office
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Lead Housekeeper
El Centro Regional Medical Center
04.2010 - 06.2015
- Expedited communication between upper level management and general personnel
- Explained rules established by owner and management, such as sanitation, maintenance requirement and parking regulations
- Schedule and organize work to ensure proper coverage
- Managing of team of 15+ staff members
- Inventories supplies and equipment
- Engages in Emergency, fire, and disaster drills
- Acts as Manager as instructed and required.
GSR
Motel 6
05.2008 - 08.2009
- Processed reservations and addressed guest complaints
- Assigned duties and shifts to workers and observed performance to ensure adherence to motel policies and established operation procedures
- Answered inquires pertaining to motel policies and services, interviewed, hired and evaluated personnel
- Inspected quest rooms
Education
Associate of Science -
Northwestern Technical College
Sacramento, CA04.2003
Associate of Arts - Public
Imperial Valley College
Imperial, CA2028
Skills
- Well-organized and efficient
- Modern office practices, procedures and equipment
- Oral and written communication skills
- Telephone techniques and etiquette
- Dependable- can work without supervision
- Money Tracking
- Cash Management
- Closing Procedures
- Bookkeeping Operations
- Team Training and Leadership
- Accounting Records
- Cash Cage Operations
- Security Protocols
- Confidentiality Requirements
Additional Information
- 2
Timeline
Cash Cage
Paradise Casino, Quechan Casino Resort
09.2022 - Current
Key Holder
99 Cent Only Store
04.2021 - 09.2022
Cook
Yuma Rehabilitation Hospital/Encompass
05.2019 - 01.2021
Housekeeper
Encompass Health
07.2018 - 02.2019
Lead Housekeeper
El Centro Regional Medical Center
04.2010 - 06.2015
GSR
Motel 6
05.2008 - 08.2009
Associate of Science -
Northwestern Technical College
Associate of Arts - Public
Imperial Valley College
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