Summary
Overview
Work History
Education
Timeline
Generic

Nigia Greene

Edison,NJ

Summary

Knowledgeable Automotive Technician with over 4 years of experience in automotive repair and maintenance. Demonstrated ability to diagnose and resolve complex mechanical issues, ensuring vehicles operate safely and efficiently. Proven record of using problem-solving skills and technical expertise to deliver high-quality service to clients.

Overview

6
6
years of professional experience

Work History

Automotive Technician

Rick Case Mazda
11.2022 - Current
  • Reduce repeat repair visits by implementing thorough quality control checks, achieving a 95% customer satisfaction rate.
  • Perform diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Streamline work processes through effective collaboration with service advisors, resulting in faster turnaround times for customer vehicles.
  • Troubleshoot and diagnose faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

Mechanic

Jim Ellis Ford
05.2022 - 09.2022
  • Assessed vehicles and/or machinery to accurately diagnose and repair issues.
  • Collaborated with advisors to determine the customer's automotive requirements and communicated vehicular defects or problems
  • Maintained and cleaned shop equipment and tools to ensure they are kept in a safe and usable condition at all times
  • Averaged 80 labor hours per week.

Mobile Mechanic

Koch33 Ford
06.2021 - 04.2022
  • Utilized diagnostic tools to pinpoint issues swiftly and accurately, reducing time spent on each job.
  • Maintained a clean and organized mobile workspace, ensuring the safety of both clients and technicians.
  • Provided exceptional customer service, addressing inquiries and resolving concerns in a professional manner.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues on 20-25 vehicles weekly.

Technician

Valvoline Instant Oil Change
11.2020 - 06.2021
  • Performed maintenance on 10-15 vehicles daily.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Completed preventative maintenance tasks, extending vehicle life spans and improving overall performance for client's benefit.
  • Ensured optimal vehicle performance for clients with meticulous attention to detail during routine maintenance tasks such as oil changes, filter, light and wiper replacement, etc.

Subject Matter Expert

Alorica
03.2020 - 04.2020
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Increased customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Enhanced team performance by providing guidance to new hires and other call center representatives, if needed.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Call Center Representative

Alorica
12.2019 - 03.2020
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Managed high call volumes while providing customer support and maintaining professional composure.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Delivery Driver

Panera Bread
08.2018 - 03.2019
  • Delivered food and merchandise to customer's homes and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Education

Bachelors of Communications - Electronic Media

University of Miami
Coral Gables, FL
05.2017

Timeline

Automotive Technician

Rick Case Mazda
11.2022 - Current

Mechanic

Jim Ellis Ford
05.2022 - 09.2022

Mobile Mechanic

Koch33 Ford
06.2021 - 04.2022

Technician

Valvoline Instant Oil Change
11.2020 - 06.2021

Subject Matter Expert

Alorica
03.2020 - 04.2020

Call Center Representative

Alorica
12.2019 - 03.2020

Delivery Driver

Panera Bread
08.2018 - 03.2019

Bachelors of Communications - Electronic Media

University of Miami

Similar Profiles

CREATE PROFILE
Nigia Greene