Nigia Greene
Edison,NJ
Summary
Knowledgeable Automotive Technician with over 4 years of experience in automotive repair and maintenance. Demonstrated ability to diagnose and resolve complex mechanical issues, ensuring vehicles operate safely and efficiently. Proven record of using problem-solving skills and technical expertise to deliver high-quality service to clients.
Overview
6
6
years of professional experience
Work History
Automotive Technician
Rick Case Mazda
Duluth, GA
11.2022 - Current
- Reduce repeat repair visits by implementing thorough quality control checks, achieving a 95% customer satisfaction rate.
- Perform diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Streamline work processes through effective collaboration with service advisors, resulting in faster turnaround times for customer vehicles.
- Troubleshoot and diagnose faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Mechanic
Jim Ellis Ford
Sandy Springs, GA
05.2022 - 09.2022
- Assessed vehicles and/or machinery to accurately diagnose and repair issues.
- Collaborated with advisors to determine the customer's automotive requirements and communicated vehicular defects or problems
- Maintained and cleaned shop equipment and tools to ensure they are kept in a safe and usable condition at all times
- Averaged 80 labor hours per week.
Mobile Mechanic
Koch33 Ford
Allentown, PA
06.2021 - 04.2022
- Utilized diagnostic tools to pinpoint issues swiftly and accurately, reducing time spent on each job.
- Maintained a clean and organized mobile workspace, ensuring the safety of both clients and technicians.
- Provided exceptional customer service, addressing inquiries and resolving concerns in a professional manner.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues on 20-25 vehicles weekly.
Technician
Valvoline Instant Oil Change
Allentown, PA
11.2020 - 06.2021
- Performed maintenance on 10-15 vehicles daily.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed preventative maintenance tasks, extending vehicle life spans and improving overall performance for client's benefit.
- Ensured optimal vehicle performance for clients with meticulous attention to detail during routine maintenance tasks such as oil changes, filter, light and wiper replacement, etc.
Subject Matter Expert
Alorica
Virginia Beach, VA
03.2020 - 04.2020
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Increased customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Enhanced team performance by providing guidance to new hires and other call center representatives, if needed.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Call Center Representative
Alorica
Virginia Beach, VA
12.2019 - 03.2020
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Delivery Driver
Panera Bread
Norfolk, VA
08.2018 - 03.2019
- Delivered food and merchandise to customer's homes and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Education
Bachelors of Communications - Electronic Media
University of Miami
Coral Gables, FL05.2017
Timeline
Automotive Technician
Rick Case Mazda
11.2022 - Current
Mechanic
Jim Ellis Ford
05.2022 - 09.2022
Mobile Mechanic
Koch33 Ford
06.2021 - 04.2022
Technician
Valvoline Instant Oil Change
11.2020 - 06.2021
Subject Matter Expert
Alorica
03.2020 - 04.2020
Call Center Representative
Alorica
12.2019 - 03.2020
Delivery Driver
Panera Bread
08.2018 - 03.2019
Bachelors of Communications - Electronic Media
University of Miami