Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nija Sparks

Douglasville,GA

Summary

Capable Driver skilled at loading and managing tractor-trailer loads. Proven expertise in operating safely and maintaining vehicles. Handles customer interactions with friendly service and efficient handling of containers, paperwork and payments. Succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Delivery Driver

Uber Eats
02.2021 - Current
  • Delivered up to 50 packages to customer doorsteps and business offices.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Class A CDL Driver

Swift Transportation
04.2024 - 05.2024
  • Improved on-time delivery rates by effectively planning and executing efficient driving routes.
  • Worked with location personnel to quickly load and unload product.
  • Operated vehicles with capacities as high as 80,000 pounds with 0 incidents.
  • Transferred products between distribution centers and retail locations with as many as 2-4 stops per day.
  • Reduced downtime through proactive management of minor repairs and troubleshooting of vehicle issues.

Loader

United Parcel Service, UPS
10.2022 - 01.2024
    • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
    • Lifted and slid packages weighing up to 100 pounds on conveyor belts to transport items.
    • Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes, and skid-steers.
    • Operated power jacks and forklifts to maneuver products onto load trailers and trucks.

Shipping Lead

Sunland Logistics Solutions
01.2022 - 06.2022
    • Pulled, verified, and packaged items for shipment.
    • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
    • Prepared shipping documents and invoices, processed payments, and fielded client questions.
    • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
    • Orchestrated routing by producing accurate shipping documentation and package labels.

Retention Specialist

Concentrix
08.2021 - 12.2021
  • Established customer retention programs to improve loyalty and increase lifetime value.
  • Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
  • Identified changing customer needs and adapted service strategies to meet them.

Unloader

Walmart
03.2021 - 06.2021
  • Expedited order fulfillment by quickly sorting unloaded goods into designated storage areas within the warehouse facility.
  • Ensured timely unloading of materials, which minimized warehouse downtime and expedited inventory processing.
  • Upheld high standards of customer service by ensuring that all unloaded products remained undamaged throughout the entire process.

Shift Lead

Zaxbys
11.2017 - 03.2021
  • Ensured timely food delivery by coordinating with kitchen staff, expediting orders when necessary.
  • Managed inventory levels to reduce waste and optimize profits, conducting regular audits on stock levels.
  • Boosted overall operational efficiency by continuously reviewing workflows, identifying areas for improvement, and implementing necessary changes.
  • Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.

Education

Bachelor of Science - Health Sciences

Clayton State University
Morrow, Ga
05.2024

Skills

    • Self-Motivated and Independent
    • Attention to Detail
    • Problem-Solving
    • Microsoft Office Suite
    • Records Management
    • Shipment Tracking
      • Inventory Management
      • Heavy Lifting
      • Warehousing Operations
      • Punctual and Reliable
      • Teamwork and Cooperation
      • Strong Work Ethic

Certification

  • Valid Class A Commerical Driver's License

Timeline

Class A CDL Driver

Swift Transportation
04.2024 - 05.2024

Loader

United Parcel Service, UPS
10.2022 - 01.2024

Shipping Lead

Sunland Logistics Solutions
01.2022 - 06.2022

Retention Specialist

Concentrix
08.2021 - 12.2021

Unloader

Walmart
03.2021 - 06.2021

Delivery Driver

Uber Eats
02.2021 - Current

Shift Lead

Zaxbys
11.2017 - 03.2021

Bachelor of Science - Health Sciences

Clayton State University

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Nija Sparks