Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nijah Lynch

Taylor

Summary

Customer Service Representative with 10+ years of experience in food, hospitality, and call center backgrounds. Organized, poised and punctual. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Full Service Agent

World Travel Holdings
09.2023 - Current
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.

Disposition Coordinator

Morley Companies
11.2021 - 04.2023
  • Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases.
  • Handle 50+ inbound and outbound communications (phone, email, mail) daily.
  • Secure required documentation by contacting appropriate parties to expedite return of repurchase documents.
  • Handle multiple cases simultaneously within guidelines.

Behavior Technician

Centria Autism Services
08.2019 - 01.2023
  • Observe, monitor and record problem behaviors in autistic children through accurate behavior-consequence data collection, graphs and anecdotal notes.
  • Work as part of collaborative team to address the changing needs of autistic children and their families.
  • Implement and establish behavior strategies by setting rules, reiterating expectations and rewarding good behavior for clients.

Education

Criminal Justice

Wayne State University
Detroit, MI

High School Diploma -

Old Redford Academy - High School
Detroit, MI
06.2013

Skills

  • Data Entry
  • Data Collection
  • Problem Solving
  • Customer Service
  • Verbal/Written Communication
  • Multitasking
  • Self-Motivated
  • Microsoft Office Proficient

Certification

  • First Aid/CPR Certified

Timeline

Full Service Agent

World Travel Holdings
09.2023 - Current

Disposition Coordinator

Morley Companies
11.2021 - 04.2023

Behavior Technician

Centria Autism Services
08.2019 - 01.2023

Criminal Justice

Wayne State University

High School Diploma -

Old Redford Academy - High School

Similar Profiles

CREATE PROFILE
Nijah Lynch