Nije Maddox
Summary
Student-centered higher education and student services professional with experience supporting youth, families, and adult learners across educational, behavioral health, and community-based settings. Demonstrated strengths in outreach, recruitment support, onboarding assistance, confidential records management, data tracking, and cross-departmental collaboration. Committed to advancing equitable access, student persistence, and engagement through compassionate communication, organized processes, and compliance with FERPA, ADA, and institutional policies.
Overview
6
6
years of professional experience
Work History
Student Support Coordinator
Communities In Schools
Victoria, VA
02.2024 - Current
- Serve as a primary point of contact for students, parents, school partners, and community agencies, responding to inquiries and guiding families to appropriate academic and support services.
- Support student onboarding and engagement efforts by coordinating services, follow-ups, and referrals aligned with student success goals.
- Maintain confidential student records, service logs, and case documentation in compliance with FERPA and program requirements.
- Create and maintain spreadsheets, reports, and data summaries to track participation, outcomes, and engagement metrics; utilize data to inform service delivery.
- Coordinate school-wide events, meetings, and outreach activities, including logistics, scheduling, and communication with diverse stakeholders.
- Collaborate with multidisciplinary teams while independently managing multiple priorities, deadlines, and special initiatives.
Administrative Assistant
Southside Community Corrections
Emporia, VA
08.2024 - 02.2025
- Provided front-line customer service to a diverse client population, responding respectfully and professionally to inquiries in person and by phone.
- Entered, updated, and audited confidential client records in electronic systems; generated reports and ensured documentation compliance.
- Supported records management, scheduling, correspondence, and office operations in a regulated environment requiring discretion and accuracy.
- Demonstrated sound judgment, diplomacy, and professionalism when handling sensitive information and complex situations.
Holistic Youth and Family Advisor
Life Push
South Hill, VA
01.2022 - 08.2024
- Supported youth and families from diverse racial, economic, and age backgrounds through compassionate communication and coordinated services.
- Prepared case notes, progress documentation, and reports while maintaining strict confidentiality and ethical standards.
- Collaborated with program staff and external partners to support retention, engagement, and continuity of services.
- Contributed to data tracking and outcome reporting used to evaluate program effectiveness and inform improvements.
Administrative Assistant
Bensley Elementary School
North Chesterfield, VA
01.2020 - 08.2022
- Managed front-office operations, serving students, families, staff, and visitors with professionalism and sensitivity.
- Assisted with student records management, scheduling, and communication, ensuring accuracy and compliance with school policies.
- Supported school events, meetings, and outreach activities, including logistics, materials, and coordination.
- Worked collaboratively across administrative, instructional, and support departments.
Education
Associate of Science -
Southside Virginia Community College
Keysville, VA08-2015
Skills
- Student Outreach & Engagement
- Recruitment & Onboarding Support
- Community & School Partnerships
- Confidential Records Management (FERPA-aligned)
- Data Entry, Reporting & Analysis
- Event Planning & Coordination
- CRM & Student Information Systems (PeopleSoft-adjacent experience)
- Microsoft Office (Excel, Word, PowerPoint) & Google Docs
- Professional Communication & Presentations
- Equity-Minded Student Services
- Multitasking, Organization & Deadline Management
- Conflict Management, Tact & Diplomacy
Timeline
Administrative Assistant
Southside Community Corrections
08.2024 - 02.2025
Student Support Coordinator
Communities In Schools
02.2024 - Current
Holistic Youth and Family Advisor
Life Push
01.2022 - 08.2024
Administrative Assistant
Bensley Elementary School
01.2020 - 08.2022
Associate of Science -
Southside Virginia Community College