Nijeria McKoy
Ogden,UT
Summary
CUSTOMER SERVICE AND SALES EXPERT WHO IDENTIFIES CUSTOMER NEEDS AND DELIVERS EFFECTIVE SOLUTIONS AND PROBLEMS. COMMITTED TO PROVIDING HIGH-QUALITY CUSTOMER CARE TO CREATE AN POSITIVE EXPERIENCE. PERSONABLE AND PROFESSIONAL UNDER PRESSURE WITH MOTIVE, ENERGETIC NATURE.
Overview
7
7
years of professional experience
Work History
Telephone Interviewer
Quantel Research
04.2024 - Current
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Gathered data and insights from participants during telephone interviews.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Maintained a professional demeanor during challenging calls, de-escalating situations and preserving relationships with potential respondents.
- Handled sensitive information with discretion, adhering to confidentiality requirements and protecting respondent privacy.
Telephone Interviewer
Precision Opinion
05.2022 - 08.2022
- Gathered data and insights from participants during telephone interviews.
- Administered phone interviews to survey participants.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Conducted interviews with participants to assess eligibility.
- Obtained updated contact information from all subjects and verified data for accuracy.
Credit Repair Specialist
United Wealth Education
01.2020 - 09.2021
- Exceeded customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Contacted customers to notify of delinquent payments and resolve
- Helped customers reach their credit score goal
- Helped customers purchase a credit card.
- Investigated and resolved customer disputes related to credit decisions.
- Made decisions and recommendations about extending lines of credit.
Recreation Aide
IEJCC
03.2019 - 09.2019
- Monitored and supervised recreation center activities, including ball sports, games, field trips and basic leisure classes and patiently taught rules of team and individual games and activities
- Planned, organized and delivered therapeutic recreational services to residents, encouraging participation in activities
- Set up facility areas with supplies, tables and chairs for planned activities.
- Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
- Delivered recreational programs to meet needs and preferences of diverse resident population.
- Collected and analyzed participant feedback to inform program improvements.
Office Administration
IEJCC
04.2018 - 07.2019
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
- Made orders for new office supplies based on demand and budgetary restraints
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Edited documents to improve accuracy of language, flow, and readability.
Education
DIPLOMA -
SIA-TECH CHARTER SCHOOL
12.2019
Skills
- Alpha Filing
- Customer Communication
- Outbound Calls
- Clerical Support
- Account Reconciliation
- Community Safety
- Resident Engagement
- Cash Register Systems
- Credit and Cash Transactions
- Product and Service Sales
Opac Certifications
Clerical Skills: Alpha Filing, Numeric Filing & Sentence Clarity.
Financial Record Keeping: Bank Reconciliation, Bank Deposit & Basic Math.
Timeline
Telephone Interviewer
Quantel Research
04.2024 - Current
Telephone Interviewer
Precision Opinion
05.2022 - 08.2022
Credit Repair Specialist
United Wealth Education
01.2020 - 09.2021
Recreation Aide
IEJCC
03.2019 - 09.2019
Office Administration
IEJCC
04.2018 - 07.2019
DIPLOMA -
SIA-TECH CHARTER SCHOOL
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