Summary
Overview
Work History
Education
Skills
Timeline
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Nijha Taylor

Waukesha

Summary

Detail-oriented and people-focused professional with over five years of experience in banking supervision, customer service, and compliance, transitioning into Human Resources. Skilled in training and mentoring employees, managing schedules, conducting performance oversight, and supporting recruitment. Proven ability to handle confidential information, resolve conflicts, and ensure regulatory and policy compliance. Currently pursuing an Associate of Science Degree in Human Resources at Waukesha County Technical College.

Overview

6
6
years of professional experience

Work History

Consumer Loan Specialist

Landmark Credit Union
11.2023 - Current
  • Collaborated with compliance and operations teams, reinforcing adherence to policies and procedures.
  • Handled sensitive financial and personal information, mirroring HR practices in confidentiality.
  • De-escalated conflicts with members, demonstrating transferable skills for employee relations.
  • Supported documentation accuracy and error-free recordkeeping.
  • Analyzing daily/weekly/monthly reports to ensure no Applications reach more than 30 days without a decision
  • Verifies accuracy of loan applications according to current policies and procedures, and then inputs information into the current lending system when applicable
  • Handled confidential customer information with discretion, maintaining full compliance with all data protection protocols.
  • Using the excel spreadsheets and Microsoft word
  • Emailing/ Calling members with updates on their loan
  • Deescalating situations when members are upset
  • Coordinates the preparation of the closing documents in an accurate, error-free manner
  • Uses independent judgment
  • Maintained complete, accurate records in compliance with federal regulations and bank policy, ensuring data privacy.
  • Uses soft skills with my peers and members
  • Works independently most times but help out my team if needed
  • Reviewed and verified detailed financial documents including tax returns, income statements, and credit reports.
  • Updating spread sheets/data entry
  • Resolved client concerns and disputes with a calm, solution-focused approach, enhancing trust and service quality

Member Service Representative

Landmark Credit Union
06.2022 - 11.2023
  • Maintained confidential customer data in compliance with regulatory standards.
  • Provided service and support to banking members, addressing account questions, financial product needs, and issue resolution with professionalism and discretion.
  • Processed wire transfers
  • Ensuring accounts were closed
  • Explained bank policies and financial services clearly along with helping members make informed decisions
  • Identified and resolved customer complaints quickly while maintaining a positive tone and ensuring customer satisfaction.
  • Trained and mentored junior staff, fostering team collaboration and growth.
  • Answering phones
  • Scheduling appointments
  • Ensured compliance with financial regulations and internal procedures, contributing to an organized and ethical work environment.
  • Collaborated with internal departments to ensure smooth onboarding for new clients, mirroring onboarding processes in HR.

Supervisor

Waukesha State Bank
07.2019 - 05.2022
  • Ensured accurate financial processing, including balancing vaults, teller drawers, security testing, and end-of-day reports.
  • Managed scheduling along with monitoring attendance, and documented staff performance for internal reporting.
  • Answering Phones
  • Prepared reports for senior management and supported audit readiness,
  • Filling out paperwork and forms
  • Opening accounts for customers
  • Making sure everything is closed/locked at the end of the night
  • Sending emails in a timely manner
  • Helping tellers with upset customers
  • Answering customers questions/tellers questions
  • Led onboarding and training of new hires, ensuring compliance with banking regulations and internal procedures.
  • Handled sensitive personnel issues and documentation with discretion and professionalism, supporting a positive and inclusive workplace setting.
  • Doing monthly audits on teller drawers
  • Sending tellers to help other branches when needed
  • Assisted in recruitment efforts by sitting in on interviews and recommending qualified candidates for open positions.
  • Logging reports
  • Opening/Closing
  • Delegating tasks to tellers
  • Supervised a team of 8 employees, providing regular coaching, performance feedback, and conflict resolution to ensure a productive work.

Education

Associate of Science - Human Resources

Waukesha County Technical College
06-2028

High School Diploma -

Waukesha High School
06.2018

Skills

  • Employee Training & Mentoring
  • Scheduling & Attendance Tracking
  • Recruitment & Onboarding Support
  • Conflict Resolution & Employee Relations
  • Policy & Regulatory Compliance
  • Confidential Records Management
  • Performance Monitoring & Feedback
  • Data Accuracy & Reporting (Excel/Word)
  • Team Leadership & Supervision
  • Customer Service & Interpersonal Communication

Timeline

Consumer Loan Specialist

Landmark Credit Union
11.2023 - Current

Member Service Representative

Landmark Credit Union
06.2022 - 11.2023

Supervisor

Waukesha State Bank
07.2019 - 05.2022

High School Diploma -

Waukesha High School

Associate of Science - Human Resources

Waukesha County Technical College

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