NIJIA HOWELL
Miami,FL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proficient in Word Document, PowerPoint, Excel and Media Editing. 14 years of communication/customer care experience.
Overview
9
9
years of professional experience
Work History
Specialized Business Manager
Macys Department Store
Miami, FL
09.2022 - Current
- Responsible for managing all high value/specialized areas in Beauty (cosmetics/fragrances), Jewelry (fine/fashion), Handbags, and Shoes Department.
- Nurtured relationships with vendors and account executives to delivered product knowledge and applications, and raising exposure of key products.
- Trained new employees on proper beauty, fine jewelry protocols and customer services, as well as application standards to maintain high productivity and performance metrics.
- Worked closely with Operational Merchandising Visual Management to ensure workload was properly executed across all 4 Departments. This included, but was not limited to, product placement, floor moves, markdowns, signing and daily floor walks to identify areas of opportunity and create an action plan that aligns with VMD and company initiatives.
- Recruited, hired, and trained initial personnel for each department.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented 2 business strategies, increasing revenue and effectively targeting new markets for
- Updated counters and display fixtures on a weekly basis for all departments.
- Successfully organized in-company and outside events by allocating resources to maximize productivity and sales.
- Optimized resource allocation by closely monitoring project progress and adjusting priorities as needed.
Mens & Kids Manager
Macys Department Store
Herald Square, NY
01.2022 - 09.2022
- Coached colleagues in product specifications, sales incentives and selling techniques, significantly increasing myclient and loyalty ratio 8%.
- Rotated merchandise and displays to feature new products and promotions during major floor moves.
- Reviewed performance data to monitor and measure productivity and goal progression.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and operational requirements.
- Managed inventory control, cash control and store opening and closing procedures. Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success of Macy's Brand.
- Collaborated with a team to create 4 successful Market Share events during Friends and Family, driving myclient sales and loyalty.
- Introduced new methods, practices and systems to reduce turnaround time and drive business during business review walks and leadership meetings.
- Upheld and communicated store policy and standards to employees for optimal sales floor performance.
Merchandise Supervisor
Macy's (Herald Square)
New York City, NY
09.2021 - 01.2022
- Lead a team of 20 colleagues to monitor and replenish display inventory and restructure the department according to company guidelines, promotions, and initiatives on a daily basis during holiday season.
- Trained and managed associates to uphold company standards in customer service and product information.
- Collaborated with brand vendors to schedule product knowledge seminars to ensure colleagues had all the tools to sell and merchandise the department/brand.
- Assessed areas of service concern and developed improvement plans.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Prioritized tasks and schedules daily to ensure smooth operations throughout the Mens and Kids Department.
- Conferred with store managers to obtain information about brand initiatives.
Assistant Manager
Designers Corner
08.2018 - 10.2020
- Manage relationships with over 40 accounts to ensure store needs can be met in a timely and appropriate manner.
- Responsible for quality control regarding all merchandise, i.e insuring invoices align with orders, appropriate inventory count, and resolving potential issues between store and vendors.
- Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Designed in store fixtures, window displays, oversaw store design renovations, and planned floor layouts increasing store revenue goals by 11%.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Mentored new sales associates to contribute to store's positive culture.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Sales Executive
The Park Showroom
01.2017 - 05.2018
- Managed booths at Women’s/Men’s Trade Shows in NYC such as Coterie 2017, Project Men’s 2018, Capsule 2018, and Project Women’s at Liberty 2018.
- Oversaw appointments with buyers & conducted fashion pulls.
- Navigated several major sales platforms for buyers and retailers JOOR, Base CRM, Brandboom, NuOrder.
- Managed Neuville, a handbag and small leather accessories line, where I was accountable for creating a database and booking appointments to show the line, as well as initiating relationships with different buyers for the success and growth of the brand.
- Maintained showroom samples and catalog libraries for customer viewing.
- Conducted research, gathered information from multiple sources and presented results.
Brand Ambassador
Tory Burch
02.2015 - 08.2016
- Involved in reaching store goals - generating sales by providing the customer with an exceptional shopping experience.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Education
BACHELOR’S - SOCIOLOGY
SPELMAN COLLEGE
Atlanta, GA05.2016
Skills
- Trade Shows
- Verbal and Written Communication
- Sales and Marketing
- Personal wardrobe designs
- Staff Management
- Creative merchandising
- Operations management
- Graphic Presentations and Demonstrations
- Audience Engagement
- Consultative Selling Techniques
- Promotional Events
- Sales Analysis
- Vendor Relations
- Sales Forecasting
Timeline
Specialized Business Manager
Macys Department Store
09.2022 - Current
Mens & Kids Manager
Macys Department Store
01.2022 - 09.2022
Merchandise Supervisor
Macy's (Herald Square)
09.2021 - 01.2022
Assistant Manager
Designers Corner
08.2018 - 10.2020
Sales Executive
The Park Showroom
01.2017 - 05.2018
Brand Ambassador
Tory Burch
02.2015 - 08.2016
BACHELOR’S - SOCIOLOGY
SPELMAN COLLEGE