KATHY GOKCE
West Milford,NJ,
Summary
An accomplished business leader with over 20 years of management, strategy, product development, delivery and operational experience in the Aviation and Transportation industries.
Managed the executive accounts: JP Morgan, Merck, Bombardier, Pepsi Co., Italian Air force, Johnson and Johnson, Pfizer, Deutsche Bank, CNBC, MSNBC, Telemundo, FOX, US OPEN, Paine Webber Investment, Tonight Show, Jimmy Fallon Show, Prudential Securities, Bear Sterns, AmQuip, and Daibes Enterprises and other private companies.
Overview
26
26
years of professional experience
1
1
Certification
Work History
North America Sales Manager, Business Aviation
SGS Global/ ARGUS International
Bloomfield, NJ
06.2022 - Current
- Developing strategies to enhance market penetration and revenue growth.
- Cultivating relationships with key executive clients to ensure long-term partnerships and customer loyalty.
- Analyzing market trends with data to inform product development and promotional initiatives.
- Certifying FBOs & Charter Brokers in the aviation industry.
- Products Handled: TRAQPak FBO, TRAQPak PRO, ClearView, Data Feeds, API, FBO Audits & Charter Broker Audits.
Regional Sales Manager, Market Intelligence
ARGUS International Inc.
Denver, CO
01.2022 - 06.2022
- Helped companies with flight activity data and analytics for strategic planning, company growth and better decision making.
- Identified opportunity, market demand and activity.
- Introduced strategies with cutting edge data solutions.
- Led regional sales strategy to enhance market penetration and increase revenue growth.
- Analyzed market trends to identify opportunities for new product launches and customer engagement strategies.
- Developed and managed strong relationships with key executive clients, enhancing customer loyalty and satisfaction levels.
Cabin Safety Instructor, Berkshire Hathaway
Flight Safety International
Moonachie, NJ
05.2017 - 04.2020
- Certified auditor who performed and monitored internal audits for the Federal Aviation Administration.
- Trained employees to adhere to the Quality Management System (QMS) policies and procedures.
- Aviation Talent Recruiter.
- Lead Project Editor for Dassault program.
- Collaborated with Managers within the Learning Center to update SOP.
- Managed compliance training and reported to government entities.
- Supervised Instructor staff members when training is delivered.
- Administered the Learning Center Safety Management System (SMS). Risk Management, supporting and promoting safety culture, by reporting all aviation safety-related issues and provided Correction Action Reports.
- Participate in aviation seminars and e-learning technical support.
- SME for aviation emergency procedures and implemented continuous improvement using Kaizen examples.
Owner
Mavi Limousine
Edgewater, NJ
01.2009 - 05.2017
- Directed Sales Department with weekly and monthly reports.
- Managed day-to-day business operations, and optimized team hiring, training and performance.
- Earned the company exceptional ratings and testimonials from clients on social media and company website.
- Ensured customer satisfaction and handled business administration.
VP of Operations
Aviation Time Management (Part-Time)
Teterboro, NJ
01.2000 - 01.2015
- Ordered and served catering for crew and passengers.
- Was responsible for clients ground and air transportation needs.
- Generated new clientele.
- Earned the company exceptional testimonials from clients.
- Built relationships with customers and the community to establish long-term business growth by attending many trade shows (NBAA, etc...)
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
Private Trainer
NYSC
Manhattan, NY
01.2007 - 01.2009
- Certified with National Academy of Sports Medicine NASM / CPR / AED.
- Scheduled clients for training and delivered training as requested.
- Surpassed revenue goals in four consecutive quarters.
- Built relationships with customers for long-term business growth.
- Maintained knowledge of current sales, promotions, payment and security practices.
Account Executive
Gourmet-Air Inflight Catering
Woodridge, NJ
09.2002 - 12.2004
- Placed aircraft catering orders and created invoices for billing.
- Business Promoter/ Inside and Outside Sales.
- Coordinated all parties, affairs and presentations.
- Built strategic alliances with new companies that resulted in success.
- Defined strategy and business plans for the company.
- Coordinated travel accommodations, agenda, and transportation for staff and senior executives.
Customer Service Representative
Signature Flight Support
Teterboro, NJ
06.2001 - 09.2002
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Concierge for clients, made all hotel, car, catering and aircraft fuel orders.
- Operated air to ground radio.
- Received excellent testimonials for customer service from VIP clientele.
Education
Communications Studies
Montclair State University
Montclair, NJBachelor of Arts - Business Communications
EGE University
Izmir, TurkeySkills
- Skilled in Windows and Mac environments
- Quality management systems expertise
- Aircraft emergency procedures
- Courseware Development
- Internal audits for FAA compliance
- Executive Account Development & Management
- Trade Shows
- Business Administration Management
- Conflict resolution / Customer Satisfaction
- Employee training / Employee schedule
- Presentations / Materials preparation
- Public Relations / Strong verbal communication
- Subject Matter Expert (SME)
- PART 142, PART 91, PART 135
- Sales presentations
- Negotiation expertise
- Rapport and relationship building
- Business development and planning
- Product knowledge
Certification
- Certified Corporate Cabin Attendant /Certified FSI Internal Auditor
- Certified with Med-Aire /First Aid/CPR/AED- American Heart (AHA)
- Certified NASM /AHA Instructor/ American Red Cross
Timeline
North America Sales Manager, Business Aviation
SGS Global/ ARGUS International
06.2022 - Current
Regional Sales Manager, Market Intelligence
ARGUS International Inc.
01.2022 - 06.2022
Cabin Safety Instructor, Berkshire Hathaway
Flight Safety International
05.2017 - 04.2020
Owner
Mavi Limousine
01.2009 - 05.2017
Private Trainer
NYSC
01.2007 - 01.2009
Account Executive
Gourmet-Air Inflight Catering
09.2002 - 12.2004
Customer Service Representative
Signature Flight Support
06.2001 - 09.2002
VP of Operations
Aviation Time Management (Part-Time)
01.2000 - 01.2015
Communications Studies
Montclair State University
Bachelor of Arts - Business Communications
EGE University