Nik Roccos
Columbus,OH
Summary
Dynamic operations professional with a proven track record at 5.LIFE and Cameron Mitchell Restaurants, enhancing customer satisfaction through effective scheduling and problem-solving. Skilled in training teams to achieve operational efficiency and mitigate risks, I excel in creating positive guest experiences and fostering collaboration among staff to drive success.
Overview
16
16
years of professional experience
Work History
Operations Staff
5.Life
Columbus, OH
03.2021 - Current
- Responded to customer requests for products, services, and company information.
- Improved customer satisfaction by providing professional instruction and coaching to climbers of all skill levels.
- Trained workers in service policies, safety requirements and specifics of activities.
- Contributed to increased membership sales through excellent customer service and promotion of facility benefits.
Dining Room Manager
Cameron Mitchell Restaurants
Columbus, OH
06.2009 - 03.2021
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Implemented training program for front of house staff to maintain high standards of customer service.
Education
Westerville South
Westerville, OHSkills
- Scheduling coordination
- Operational efficiency
- Risk mitigation
- Teamwork and collaboration
- Problem-solving
Timeline
Operations Staff
5.Life
03.2021 - Current
Dining Room Manager
Cameron Mitchell Restaurants
06.2009 - 03.2021
Westerville South