Nika Soldat
Ground Handling Agent
Preddvor
Summary
I am a communicative, friendly, and dedicated professional with valuable experience in both the banking and aviation industries. I am passionate about working with people and continuously expanding my knowledge. I enjoy traveling and planning trips, as it allows me to explore new places and cultures. I am positive, goal-oriented, and persistent, with a strong ability to adapt to different work environments and professional challenges.
Overview
7
7
years of professional experience
Work History
Ground Handeling Agnet- Check-in Agent
Fraport Slovenija
03.2024 - Current
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
Banking Advisor
UniCredit Bank
01.2021 - 02.2024
- Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
- Evaluated risk and demand deposit balances of each account to properly price loans to meet profitability standards.
- Supported branch operations by processing transactions accurately and efficiently.
- Communicated lending decisions to customers.
Ground Handling Agent- Check-in Agent
Fraport Slovenija
09.2018 - 06.2020
- Supported smooth airport operations through effective communication with airline representatives, pilots, and other ground services staff.
- Collaborated with security personnel to maintain a secure airport environment for all travelers and staff members.
- Enhanced ground operations efficiency by coordinating aircraft arrival and departure activities.
- Managed ticket counter duties, including issuing boarding passes, processing baggage claims, and addressing customer inquiries or concerns.
Education
General Matura (equivalent To A-levels, EQF Level) - Economics
Gymnasium France Prešeren Kranj-GFP Secondary School
Kranj 04.2001 -
Skills
Passenger assistance
Teamwork and collaboration
Creative thinking
Customer service
Professional appearance
English fluency
Issue resolution
Timeline
Ground Handeling Agnet- Check-in Agent
Fraport Slovenija
03.2024 - Current
Banking Advisor
UniCredit Bank
01.2021 - 02.2024
Ground Handling Agent- Check-in Agent
Fraport Slovenija
09.2018 - 06.2020
General Matura (equivalent To A-levels, EQF Level) - Economics
Gymnasium France Prešeren Kranj-GFP Secondary School
04.2001 -
Similar Profiles
Maša ČerneMaša Černe
Financial Controller at HOFER Slovenija D.o.o.Financial Controller at HOFER Slovenija D.o.o.
Bine HajdinjakBine Hajdinjak
STAMMDATENPFLEGE at LIDL SLOVENIJA D.O.O. K.D.STAMMDATENPFLEGE at LIDL SLOVENIJA D.O.O. K.D.
ERNEST EMAN BABAČAERNEST EMAN BABAČA
Tehnolog at Sumida SlovenijaTehnolog at Sumida Slovenija
Suzana Ala RashiSuzana Ala Rashi
Ground Staff Check-in and Boarding Agent at EmiratesGround Staff Check-in and Boarding Agent at Emirates
Kourtney CooleyKourtney Cooley
<ul> <li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li> <li>Coordinated with ground staff to facilitate smooth boarding processes.</li> <li>Maintained up-to-date knowledge of airline policies and procedures.</li> <li>Trained new team members on customer service protocols and tools.</li> <li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li> <li>Executed computer, iPad, and paperwork tasks efficiently.</li> <li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li> <li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li> <li>Processed and secured passenger luggage to ensure safe handling.</li> </ul> at Alaska Airline/ Breeze Airline<ul> <li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li> <li>Coordinated with ground staff to facilitate smooth boarding processes.</li> <li>Maintained up-to-date knowledge of airline policies and procedures.</li> <li>Trained new team members on customer service protocols and tools.</li> <li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li> <li>Executed computer, iPad, and paperwork tasks efficiently.</li> <li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li> <li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li> <li>Processed and secured passenger luggage to ensure safe handling.</li> </ul> at Alaska Airline/ Breeze Airline