Nikaysha Roberson
Murphy,North Carolina
Summary
Reliable office administrator skilled in clerical support and office administration. Competent in helping staff and visitors with diverse needs while handling substantial daily workload. Excels in keeping physical files and digital records accurate and current.
Overview
6
6
years of professional experience
Work History
Office Administration
Amos Refrigeration Inc
07.2023 - Current
- Delegated general office administration duties to accomplish goals and objectives of human resources department.
- Completed data input support for various office administration systems.
- Performed general office administration and management functions.
Academic Advisor
Tri-County Community College
04.2023 - 07.2023
- Enhanced student success by developing and implementing comprehensive academic plans.
- Improved retention rates by providing personalized guidance to students at various stages of their academic journey.
- Promoted a positive learning environment with effective communication and collaborative problem-solving strategies.
- Assisted students in identifying career goals and aligning them with appropriate academic programs.
Senior Financial Services Representative
State Employees' Credit Union
07.2018 - 04.2023
- Enhanced client satisfaction by providing personalized financial advice and recommendations.
- Streamlined internal processes for improved efficiency in handling client accounts and transactions.
- Developed comprehensive financial plans to assist clients in achieving their long-term goals.
- Built strong relationships with clients, fostering trust and loyalty through exceptional service.
- Assisted clients in navigating complex financial products, ensuring they made informed decisions about their investments.
- Resolved client concerns promptly and professionally, maintaining a high level of customer satisfaction.
Education
Bachelor of Science - Business Administration And Law
Western Carolina University
Cullowhee, NC05.2023
Associate of Arts - College Transfer
Tri-County Community College
Murphy, NC05.2019
Skills
- Onboarding and Orientation
- Workload prioritization
- Task Delegation
- Inbound phone call handling
- Office Technology
- Operations Management
- Scheduling and Coordinating
- Report Preparation
- Managing office supply inventory
- Expense Reporting
- Work Planning and Prioritization
- Word Processing
- Payroll
Timeline
Office Administration
Amos Refrigeration Inc
07.2023 - Current
Academic Advisor
Tri-County Community College
04.2023 - 07.2023
Senior Financial Services Representative
State Employees' Credit Union
07.2018 - 04.2023
Bachelor of Science - Business Administration And Law
Western Carolina University
Associate of Arts - College Transfer
Tri-County Community College
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