Nikeia James
Nash,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Scheduler
Elite Home Health
04.2019 - 10.2023
- Optimized organizational processes by effectively managing nursing staff schedules while adhering to contractual restrictions.
- Completed logs and reports detailing production data such as worker productivity and helping management make accurate operational decisions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Brought LUPA rate from 36% to 9%, average is 7%
- Promoted from Office Assistant to Scheduler
Referral Specialist
Genesis Primecare
12.2014 - 03.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Partnered with other departments to provide top-notch service to clients.
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients, doctors and other health care professionals.
Education
Some College (No Degree) - Certified Clinical Medical Assistant
Ross Medical Education Center
Flint, MISkills
- Computer Skills
- Account Management
- Staff Coordination
- Problem-Solving
- CRM Software
- Attention to Detail
- Strong Work Ethic
- Data Entry
- Customer Service
- Teamwork and Collaboration
Timeline
Scheduler
Elite Home Health
04.2019 - 10.2023
Referral Specialist
Genesis Primecare
12.2014 - 03.2019
Some College (No Degree) - Certified Clinical Medical Assistant
Ross Medical Education Center
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