NIKESHIA DEAL
COOPER UNIVERSITY HEALTH CARE
Sicklerville,NJ
25
years of professional experience
Accomplished healthcare operations leader with more than 20 years of progressive experience in healthcare administration, practice management, patient access, revenue cycle operations, insurance authorization management, HIV program administration, and healthcare workflow optimization. Proven success leading multidisciplinary teams, managing grant-funded programs, ensuring regulatory compliance, improving operational efficiency, and enhancing patient satisfaction.
Work History
EIP Manager / Certified HIV Counselor
8 Years 1 Month- Direct daily clinical and business operations for the Early Intervention Program (EIP).
- Oversee grant-funded programs and 340B Drug Pricing Program compliance.
- Lead operational expansion initiatives in accordance with grant guidelines.
- Manage multidisciplinary staff and support patient access, authorizations, referrals, and financial assistance.
- Develop workflows, policies, process improvements, Epic optimization, and staff training.
EIP Lead Insurance Specialist
2 Years 6 Months- Managed insurance authorization, referral, and pre-certification processes.
- Served as subject matter expert for insurance products and payer requirements.
EIP Lead Patient Service Representative
2 Years 2 Months- Supervised front-end operations, registration, scheduling, and financial assistance services.
HCA Patient Service Representative
4 Years 10 Months- Performed registration, scheduling, insurance verification, and payment collection.
Contact Lens Manager
1 Year 1 Month- Managed retail and clinical operations, staffing, budgets, and performance.
Supervisor
1 Year 4 Months- Managed daily office operations, staffing, workflow coordination, and customer service.
Team Lead
4 Years 5 Months- Coordinated patient registration, insurance verification, and specialty practice support.
Education
- Health and Human Services Coursework
Medical Billing & Coding Diploma
Nursing Assistant Certification
Skills
Healthcare Technology & EMR Systems
Conflict resolution
Expectation setting
Coaching and mentoring
Recruiting and interviewing
Decision-making
Time management
Team leadership
Verbal and written communication
Staff training and development
Relationship building
Documentation and reporting
Operations management
Cross-functional teamwork
Staff development
Accomplishments
- Promoted through four progressively responsible roles at Cooper University Health Care over a 15+ year tenure.
- .Expanded program services in accordance with grant guidelines to improve access to care.
- Recognized as a subject matter expert in insurance authorizations, referrals, and patient access operations.
- Supported Epic workflow optimization and implementation of operational improvements.
- Developed and implemented process improvements that increased efficiency and enhanced patient experience.
- Lean Six Sigma Yellow Belt Certified
Timeline
EIP Manager / Certified HIV Counselor
COOPER UNIVERSITY HEALTH CARE
07.2018 - CurrentRead More
EIP Lead Insurance Specialist
COOPER UNIVERSITY HEALTH CARE
01.2016 - 07.2018Read More
EIP Lead Patient Service Representative
COOPER UNIVERSITY HEALTH CARE
05.2014 - 07.2016Read More
HCA Patient Service Representative
COOPER UNIVERSITY HEALTH CARE
07.2009 - 05.2014Read More
Contact Lens Manager
AMERICA'S BEST CONTACTS & EYEGLASSES
10.2007 - 11.2008Read More
Supervisor
ASHURST FAMILY PHYSICIANS
07.2006 - 11.2007Read More
Team Lead
VIRTUA HEALTH
01.2002 - 06.2006Read More
St. Mary's Nursing Home
Nursing Assistant Certification
Read More
Omega Institute
Medical Billing & Coding Diploma
Read More
Camden County College
from Health and Human Services Coursework
Read More
CORE COMPETENCIES
- Healthcare Operations Management
- Program Development & Expansion
- 340B Program Management
- Revenue Cycle Management
- Insurance Verification & Prior Authorizations
- Staff Leadership & Development
- Epic EMR
- Process Improvement
- Regulatory Compliance
- Patient Experience Enhancement