Andrea Marquez
El Paso
Summary
Compassionate Certified Medical Assistant with expertise in electronic health record management and patient education. Enhances patient care through effective communication and thorough documentation, ensuring HIPAA compliance. Streamlines clinic operations for efficiency while fostering trust and rapport with patients. Committed to achieving high levels of patient satisfaction and upholding regulatory standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
M&C Childrens Clinic
El Paso
12.2025 - Current
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Coordinated appointment scheduling and optimized patient flow to enhance clinic operations.
- Assisted in patient intake by collecting medical histories and updating records.
- Prepared examination rooms with necessary supplies and equipment for procedures.
- Maintained comprehensive records of patient visits, ensuring accuracy in diagnosis, treatment notes, and prescriptions.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Obtained medical records, bills, and other related documents to process claims.
Certified Medical Assistant
Epiphany Dermatology
El Paso
07.2024 - 08.2025
- Maintained accurate medical records by documenting patient information, test results, and treatment plans
- Managed patient scheduling to optimize appointment flow and reduce wait times
- Prepared examination rooms by sterilizing equipment and ensuring availability of necessary supplies
- Administered vaccinations according to immunization schedules while maintaining accurate records
- Educated patients on medication adherence, post-treatment care, and preventive measures to enhance overall wellness
- Collaborated with interdisciplinary healthcare team to create tailored care plans for chronic condition management
- Implemented electronic health record (EHR) system resulting in improved accuracy of documentation
- Trained new medical assistants on clinical procedures, office protocols, and HIPAA compliance
- Ensured compliance with infection control standards through proper handling of biohazardous materials
- Counseled patients on lifestyle modifications such as diet changes or exercise routines under the guidance of healthcare providers
- Maintained strict confidentiality when handling sensitive patient information per HIPAA regulations
- Assisted in minor surgical procedures by preparing sterile instruments and providing support during the procedure
- Coordinated referrals to specialists or diagnostic facilities based on physician recommendations
- Managed inventory of medical supplies and equipment to ensure availability for daily operations
- Provided compassionate emotional support to patients during their healthcare journey
- Educated patients on skincare regimens and proper post-treatment care instructions.
Patient Care Technician
CHRISTUS Health
Sulphur Springs
10.2021 - 02.2022
- Provided direct patient care and assistance to healthcare team members.
- Supported nursing staff in delivering comprehensive patient care and assisting with daily living activities.
- Assisted with Activities of daily living
- Assisted with patient admissions, discharges and transfers.
- Monitored vital signs and reported changes to the healthcare team.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Addressed patient needs promptly to enhance comfort and satisfaction.
- Ensured a safe environment by adhering to strict infection control protocols.
- Responded quickly in emergency situations by providing appropriate first aid measures.
Medical Assistant
The Polyclinic
Seattle
02.2020 - 08.2020
- Administered vaccinations and other injections to patients
- Administered vaccines
- Measured and recorded patient vital signs
- Obtained patient vitals
- Provided comprehensive care to patients during appointments
- Performed patient assessments
- Administered wound care treatments according to established protocols to promote patient recovery
- Conducted CLIA-approved tests to ensure diagnostic accuracy
- Conducted EKG tests to monitor patient heart activity
- Executed clinical procedures under the supervision of a physician
- Assisted physician during sterile procedures to ensure patient safety and procedural integrity
- Coordinated communication between patients and healthcare team to enhance care delivery
- Provided education to patients regarding their health and treatment options
- Entered patient information into the electronic health record
- Utilized the electronic health record system for patient management
- Managed front office operations
- Supported the physician during in-office medical procedures
Medical Assistant
Puget Sound Orthopaedics
Lakewood
09.2019 - 02.2020
- Recorded patient vital signs accurately
- Administered wound dressing changes
- Fitted patients with durable medical equipment to ensure proper use and accessibility
- Supported patients during examinations to enhance comfort and care experience
- Escorted patients to examination rooms
- Updated physician on patient conditions to facilitate timely care decisions
- Utilized computer systems for patient records
- Navigated EPIC software for patient documentation
Externship/Employee
Puget Sound Orthopedics
Lakewood
09.2019 - 01.2020
- Assisted provider in performing sterile procedures to ensure patient safety
- Maintained accurate patient records
- Assisting with front and back office duties
- Fostered a caring and comfortable environment for patients during visits
- Aided provider in completing documents
- Maintained cleanliness and safety standards
- Streamlined workflow in clinic to enhance efficiency for provider and patients
Nursing Assistant
Panorama City
Lacey
08.2018 - 09.2019
- Supported patients with daily activities, enhancing comfort and dignity during bathing, grooming, and feeding.
- Monitored vitals and delivered patient education to promote understanding of health status and care.
- Communicated patient concerns and changes to healthcare team to ensure timely interventions.
Light Housekeeping and Transportation to and From Appointments
Home Care Registry
Tumwater
08.2016 - 03.2019
- Assisted with light housekeeping tasks and coordinated transportation for appointments to enhance patient comfort.
- Monitored health needs and provided essential assistance to support residents' overall well-being.
- Established and maintained a safe environment for patients, ensuring their well-being.
- Managed medication for patients.
Education
Medical Assistant (Certicate) -
Charter College
Lacey, WA10-2019
Medical Assistant (Some College) -
Charter College
Seattle, WA09-2019
high school diploma or GED -
Skills
- Patient Care
- Patient interaction
- Vital signs
- Blood sampling
- Venipuncture
- Phlebotomy
- Injection administration
- Exam assistance
- Patient monitoring
- Patient education
- Patient scheduling
- Medical Records
- EHR management
- EMR systems
- Medical Coding
- ICD-10
- CPT coding
- HCPCS
- ICD-9
- Medical Billing
- Insurance Verification
- Prior authorization
- Clerical support
- Medical office operations
- Hospital operations
- Healthcare technology
- Room preparation
- Scheduling appointments
- Clerical Experience
- Data entry
- Computer proficiency
- Computer skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Google Workspace
- Transcription
- Documentation review
- Organizational skills
- Time management
- Writing skills
- Customer service
- Communication skills
- Phone triage
- Vital signs management
- Sample collection
- Lab testing / Phlebotomy
- CLIA regulations
- Documentation review
- Phlebotomy
- Microsoft Excel
- Clerical Experience
- Medical Scheduling
- Data entry
- Sample collection
Certification
- Certified Medical Assistant
- Food Handler Certification
- Food Safety Certification
- First Aid Certification
- BLS Certification
- TABC Certification
- CCMA Certification
- AED Certification
- CPR Certification
- Child Development Associate Certification
Timeline
Certified Medical Assistant
M&C Childrens Clinic
12.2025 - Current
Certified Medical Assistant
Epiphany Dermatology
07.2024 - 08.2025
Patient Care Technician
CHRISTUS Health
10.2021 - 02.2022
Medical Assistant
The Polyclinic
02.2020 - 08.2020
Medical Assistant
Puget Sound Orthopaedics
09.2019 - 02.2020
Externship/Employee
Puget Sound Orthopedics
09.2019 - 01.2020
Nursing Assistant
Panorama City
08.2018 - 09.2019
Light Housekeeping and Transportation to and From Appointments
Home Care Registry
08.2016 - 03.2019
Medical Assistant (Certicate) -
Charter College
Medical Assistant (Some College) -
Charter College