Nikeyshia Crawford
Auburn,AL
Summary
Patient Account Representative excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Patient and empathetic Customer Service Representative with extensive background in conflict resolution and customer care.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Account Representative
East Alabama Medical Center
Opelika, AL
06.2017 - Current
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Coded inpatient charts at a rate of Number per hour or Number per day.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Prepared patient charts accurately and neatly for the clinic.
- Determined prior authorizations for medication and outpatient procedures.
- Pre-certified medical and radiology procedures, surgeries and echocardiograms.
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
- Maintained strict patient and physician confidentiality.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Customer Service / Sales / Accounts Manager
East Alabama Medical Center
Opelika, AL
08.2013 - 06.2017
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Placed special merchandise orders for customers.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Recommended new Lactation items to customers, resulting in a 70 % in add-on business.
- Answered customer questions about product availability and shipment times.
- Accurately logged all daily shipping and receiving orders.
Multi-Care Technician
East Alabama Medical Center
Opelika, AL
03.2004 - 08.2013
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Tested and recorded blood glucose levels.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy and safe environment.
- Followed safe lifting techniques and individual resident lifting instructions.
- Assisted in cleansing enemas, catheterization and bladder irrigations.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.
Production Worker
SMC South
Auburn
06.2000 - 03.2004
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Made and revised set ups on test strands previously calibrated by other staff.
- Inspected and tested components, assemblies and power tools.
- Disassembled, reassembled and corrected changeover.
- Repainted and precisely touched-up components and assemblies.
- Built containers and pack parts in accordance with detailed packing specifications.
- Verified part Numbers and placed parts in appropriate shipping containers.
- Executed the entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
- Observed all safety policies and procedures
- Closely inspected parts to ensure they were clean and free of contaminants.
- Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.
Education
Bachelor of Science - Management Information Systems
Auburn University at Montgomery
2014
Skills
- Skilled in final assembly processes
- Strong Algebra and general math skills
- Fast Learner
- Ability to Multi-task
- Knowledge of metal parts and assemblies
- Trusted key holder
- Creative problem solver
- MS Windows proficient
- Proficient in cash management
- Local/state health laws knowledge
- Cash flow management
- Multi-line phone talent
- POS systems expert
- Medical terminology knowledge
- Strong client relations
Certification
Work Keys Career Ready
Timeline
Patient Account Representative
East Alabama Medical Center
06.2017 - Current
Customer Service / Sales / Accounts Manager
East Alabama Medical Center
08.2013 - 06.2017
Multi-Care Technician
East Alabama Medical Center
03.2004 - 08.2013
Production Worker
SMC South
06.2000 - 03.2004
Bachelor of Science - Management Information Systems
Auburn University at Montgomery
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