Nikhiel Whitely
New York,NY
Summary
Dedicated Customer Service and Food Service Professional experienced in high-volume event environments and concession operations. Delivered exceptional service to large guest volumes while ensuring professionalism and operational efficiency through effective communication and adherence to health and safety procedures. Committed to maintaining high standards of food safety and cleanliness, adaptable to both independent and team settings.
Overview
4
4
years of professional experience
Work History
Concessions Prep / Back-of-House Food Operations
Madison Square Garden, MSG
New York, NY
09.2024 - Current
- Support back-of-house food and beverage operations during concerts, sporting events, and other large-scale events.
- Assist the Back-of-House Team Lead with daily kitchen preparation, organization, and operational needs.
- Prepare food products according to established company procedures and quality standards.
- Prepare hot food items in a timely manner to ensure products are available for concession stands throughout events.
- Coordinate the preparation and movement of food products between the kitchen and concession locations.
- Deliver prepared hot food items to concession stands to help maintain adequate product availability during high-volume periods.
- Monitored food supplies and restocked concession stands throughout events.
- Communicate product shortages, preparation needs, and equipment concerns promptly to the appropriate team lead or supervisor.
- Follow Department of Health regulations and established food safety requirements while preparing, handling, transporting, and storing food products.
- Maintain proper sanitation practices throughout food preparation and kitchen operations.
- Follow company procedures regarding cleanliness, food handling, storage, temperature control, and workplace safety.
- Maintain a clean and organized kitchen and preparation area throughout the workday.
- Assist with cleaning equipment, work surfaces, preparation areas, and other kitchen spaces as needed.
- Work efficiently under time-sensitive conditions, particularly before and during major events when food demand increases significantly.
- Prioritize food preparation and restocking tasks according to operational needs and event demand.
- Communicate effectively with team leads and coworkers to coordinate food preparation, deliveries, and restocking.
- Help ensure concession stands receive the appropriate products and supplies needed to continue serving guests efficiently.
- Maintain company expectations for food quality, cleanliness, consistency, and presentation.
- Demonstrate the ability to work as part of a high-volume hospitality team while maintaining attention to detail and safety requirements.
- Adapt to changing event conditions and assist with additional kitchen or concession responsibilities when necessary.
Stand Attendant /Concession Stand Leader
Delaware North — UBS Arena
New York, New York
04.2023 - 09.2024
- Provide professional and friendly customer service to guests in a fast-paced sports and entertainment venue, creating a positive experience while efficiently handling high-volume customer traffic.
- Greet guests, communicate available food and beverage offerings, answer questions, and assist customers with selecting products based on their needs.
- Process food and beverage orders accurately while maintaining professionalism, efficiency, and attention to detail during busy event periods.
- Serve food and beverage products while following established sanitation procedures, food safety requirements, and company standards.
- Follow all applicable alcohol service policies and procedures when handling and serving alcoholic beverages.
- Operate point-of-sale systems to accurately process cash, credit, and other customer transactions.
- Maintain accurate cash counts and properly balance assigned banks at the conclusion of shifts.
- Assist with opening and closing procedures, including preparing the stand for operations and ensuring the area is properly secured and organized.
- Participate in stand set-up by organizing equipment, supplies, merchandise, and inventory before events.
- Monitor inventory levels throughout events and communicate shortages or supply needs to the stand lead or management team.
- Restock products and supplies as necessary to ensure the stand remains fully operational throughout events.
- Maintain a clean, organized, and professional work environment, including cleaning equipment, service areas, counters, and other work surfaces.
- Follow company procedures for proper food handling, sanitation, storage, and overall workplace safety.
- Work effectively with coworkers and management to maintain smooth operations during high-volume events.
- Assist in addressing guest questions and concerns professionally while working toward efficient solutions.
- Demonstrate flexibility by assisting in different areas of stand operations when staffing or operational needs require additional support.
- Help maintain company service standards by ensuring products are presented properly and guests receive prompt and courteous service.
- As a Stand Leader, provide additional operational support by helping coordinate team members and ensuring assigned responsibilities are completed.
- Assist in monitoring employee performance and provide feedback regarding team members' responsibilities, customer service, and adherence to workplace procedures.
- Evaluate and document team member performance when required and communicate relevant observations to management.
- Help establish an organized and productive work environment by communicating expectations and supporting coworkers during busy shifts.
- Serve as a dependable point of contact for team members during event operations and assist with resolving routine operational issues.
- Maintain awareness of customer flow, product availability, cleanliness, and overall stand performance throughout events.
- Work collaboratively with front-of-house and management teams to help ensure efficient event-day operations
Education
Martin Van Buren High School
New York, New YorkSkills
- Food & Beverage Service
- Food Preparation & Presentation
- Cash Handling & Point-of-Sale Systems
- Health & Safety Compliance
- Food Sanitation & Workplace Cleanliness
- Alcohol Service Policy Compliance
- Inventory Management & Restocking
- Kitchen & Back-of-House Operations
- Concessions Operations
- Event Operations
- Stand leadership
- Time Management
- Multitasking in High-Volume Environments
- Customer Service & Guest Relations
- Team Communication
- Employee Performance Evaluation
- Problem Solving
- Child Supervision & Safety
- Educational Activity Support
Timeline
Concessions Prep / Back-of-House Food Operations
Madison Square Garden, MSG
09.2024 - Current
Stand Attendant /Concession Stand Leader
Delaware North — UBS Arena
04.2023 - 09.2024
Martin Van Buren High School