NIKHIL KAKARA
Worcester,Massachusetts
Overview
5
5
years of professional experience
Work History
Student Office Assistant
Talent & Inclusion Office
05.2024 - 08.2024
- Processed I-9 forms for about 50 students, ensuring compliance with federal regulations
- Organized and maintained department files, improving accessibility and efficiency
- Resolved student inquiries, scheduled appointments, and provided administrative support
Product Compliance Associate Sr
Amazon
04.2022 - 12.2023
- Conducted in-depth analysis of edge case scenarios by crafting actionable reports, improving team response times for inquiries by 20%
- Owned and managed Root Cause Analysis for ~50 escalations, including Jeff Bezos, Andy Jassy, and L8+ escalations related to appeals
- Generated 8 insights to improve user experience in Appeals - Abuse Prevention, saving 8 FTE
- Collaborated with the data analytics team to perform and analyze multiple deep dives on duplicate appeals
Business Development Executive
AKRO IT Technology Pvt LTD
01.2020 - 01.2022
- Developed market analysis reports that tracked consumption trends and client preferences; findings were directly used to tailor marketing initiatives, increasing client engagement by 40%
- Crafted over 15 detailed business proposals and contracts targeting key clients, resulting in a 25% increase in quarterly revenue
- Cultivated strong, long-term relationships with 50+ existing clients by implementing quarterly check-ins
Education
Master of Science - Business Analytics Specializing in AI & Marketing
Worcester Polytechnic Institute
Worcester, MA12.2025
Skills
- SQL
- PowerBI
- Tableau
- Business Intelligence (BI)
- Python
- Flowise AI
- TensorFlow(Basics)
Accomplishments
- Received a Rock star award in Q4, 2022 for top performing associates with highest productivity and quality metrics at Amazon.
- Difference maker award for identifying process gaps and suggesting deep dives and process improvement ideas in Q2, 2023.
Timeline
Student Office Assistant
Talent & Inclusion Office
05.2024 - 08.2024
Product Compliance Associate Sr
Amazon
04.2022 - 12.2023
Business Development Executive
AKRO IT Technology Pvt LTD
01.2020 - 01.2022
Master of Science - Business Analytics Specializing in AI & Marketing
Worcester Polytechnic Institute
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