Nirnitha Vemula

• Managed the processing of I-9 employment verification forms for a group of nearly 50 students, ensuring compliance with federal regulations and maintaining accurate records.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Maintained confidential student records securely while upholding strict privacy standards set forth by the institution''s policies.
• Supported administrative staff with data entry tasks, maintaining accurate records of student information.
• Managed inventory of office supplies, ensuring the availability of necessary materials for staff and students.
• Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.

• Developed and managed organized, orderly student databases and tracking systems.
• Mentored over 100 incoming students, offering guidance on academic goals, course selection, professional development, and addressing various student needs to support a smooth transition into university life.
• Updated departmental websites and social media accounts with relevant, engaging content.
• Led the design and development of a centralized Canvas page for WPI Business School, streamlining access to essential academic resources, student services, and program information. This platform provides a one-stop solution for students to efficiently navigate course materials, schedules, announcements, and support services, enhancing the overall student experience and engagement with the school's offerings.

Client: Nationwide Insurance | Property & Casualty Insurance (P&C)

• Collaborated with Nationwide's business teams to manage and execute key processes related to new business development, change requests, policy renewals, and quote generation within the P&C insurance sector. Leveraged expertise in streamlining workflows to enhance client satisfaction and operational efficiency while ensuring compliance with insurance regulations and industry best practices.
• Operated on PASSPORT mainframe computer screens and AWD (Automated Workflow Distributor) to ensure smooth processing of insurance operations and policy transactions.
• Handled an average of over 150 policy renewals, 25 new business applications, 15 quotes, and 150 change requests per week, ensuring timely and accurate processing in line with company guidelines.
• Collaborated closely with the underwriting team to clarify policy details and ensure compliance with company and regulatory standards.
• Provided timely support in resolving policyholder inquiries, leading to improved customer service satisfaction.
• Played a key role in streamlining processes for insurance transactions, improving operational efficiency and accuracy.

• Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
• Increased client satisfaction by providing personalized banking solutions and financial advice.
• Efficiently managed over 70 calls and responded to more than 50 emails daily, providing prompt support and ensuring clear communication with customers.
• Strengthened customer relationships through timely follow-ups and proactive communication.
• Conducted comprehensive financial reviews to identify clients needs and recommend appropriate solutions.
• Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
• Developed comprehensive financial plans for clients to achieve short-term and long-term goals.