Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Nikhil Patel

Frisco,TX

Summary

Experienced Senior Salesforce Developer with strong skills in Apex, Lightning Web Components (LWC), OmniStudio, API integrations, and automation. Demonstrated expertise in designing and implementing scalable Salesforce solutions, optimizing workflows, and enhancing system performance. Proficient in Sales Cloud, Experience Cloud, Data Cloud, Public Sector Solutions (PSS), and Health Cloud. Extensive knowledge of CI/CD, DevOps, and API integration. Consistently driving technical innovation and delivering high-impact enterprise solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager - Sr. Developer

Synaptic Advisors
10.2024 - 02.2025
  • Designed and implemented OmniStudio document generation with custom workflow automation for a state-level government bureau as part of a Public Sector Solutions (PSS) initiative
  • Participated in discovery workshops for a dental insurance modernization project, helping gather requirements and document user stories.
  • Helped define technical development steps based on business needs and project requirements.

Solutions Specialist

Deloitte Consulting
06.2022 - 10.2024
  • Functioned as Technical Lead for a product development team as part of a leading insurance company's modernization project, overseeing a group of developers in the design and implementation of a multi-team workflow solution. Built an SMS & E-mail notification system within Salesforce Flow for the largest DMV system in the country.
  • Owned and built out complex solutions utilizing OmniStudio, extensive Flows, and API integrations for an agile development team focused for a large DMV modernization project.
  • Led the development of a status tracker, tool integrations, reports, dashboards, and automation to facilitate seamless migration from opportunity to quote to sale to onboarding across multiple teams.
  • Successfully implemented a solution that streamlined the flow of information and improved collaboration among teams, resulting in increased efficiency and productivity.
  • Demonstrated strong project management skills in overseeing a team of developers, ensuring timely delivery of solutions while adhering to budget and resource constraints.
  • Designed and built a custom Salesforce flow to seamlessly integrate with Twilio API, enabling sales reps to purchase and use Twilio phone numbers directly from within Salesforce.
  • Implemented an innovative solution that enabled sales reps to communicate with customers via SMS within Salesforce while adhering to industry-standard communication and privacy protection protocols.
  • Spearheaded a complete Jira buildout for a Federal Government agency, including the building of all fields and related logic, data cleansing, data migration, and testing to ensure proper functionality.

Salesforce Developer

Revolent Group
04.2021 - 06.2022
  • Designed, set up, and maintained Salesforce standard objects, custom objects, and junction objects while also structuring user roles, security profiles, and workflow rules.
  • Configured page layouts, workflows, record types, and data fields.
  • Created and update users, reports and dashboards to track pipeline/stages for management visibility.
  • Created and manage custom objects, relationships, formulas, workflows, and processes.
  • Built OmniStudio business flows using Flex Cards, Omniscripts, Integration Procedures, and DataRaptors.
  • Built solutions on the Salesforce platform utilizing Apex, VisualForce, SOQL/SOSL, and Lightning Web Components.
  • Created integration strategies for Salesforce and third-party applications

Freelance Developer

Freelance
06.2020 - 03.2021
  • Provided assistance to small businesses by modernizing their websites.
  • Provided support to a political platform start-up by building their user authentication component for account sign-up and sign-in.
  • Partnered with an education start-up to build their web application home page.

QC Analyst / Front-End Developer

AllSynx
11.2019 - 05.2020
  • Liaised between client-facing and development teams to test, analyze, and approve client data files received through internal SaaS tools.
  • Built front-end SaaS components to meet client specifications.
  • Led thorough audits and quality control inspections to ensure internal code was accurate, and both the organization and clients were in full compliance with HIPAA regulations.
  • Oversaw a mass migration of over 300 new clients which involved integrating new products, product development, and training of new staff recruited to support increased client base.
  • Successfully delivered all client projects on time, within budget, and according to client expectations with an aggressive timeline and limited staff

Education

Business Administration -

University of Texas at Arlington

Skills

  • Apex

  • LWC

  • SOQL/SOSL

  • AgentForce/Einstein

  • OmniStudio (Flexcards, OS, DR, IP)

  • Integration Procedures

  • Sales, Experience, Data, and Health Clouds

  • Public Sector Solutions (PSS)

  • REST & SOAP API

  • Salesforce Flow

  • Object-oriented programming

  • Process automation

Certification

  • Salesforce Certified AI Specialist, 2025
  • Salesforce OmniStudio Developer, 2021
  • Salesforce Platform Developer I, 2021
  • Salesforce Administrator, 2021

Timeline

Manager - Sr. Developer

Synaptic Advisors
10.2024 - 02.2025

Solutions Specialist

Deloitte Consulting
06.2022 - 10.2024

Salesforce Developer

Revolent Group
04.2021 - 06.2022

Freelance Developer

Freelance
06.2020 - 03.2021

QC Analyst / Front-End Developer

AllSynx
11.2019 - 05.2020

Business Administration -

University of Texas at Arlington

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Nikhil Patel