Nikhil Soni
Princeton,NJ
Summary
Seasoned Salesforce Solution & Technical Architect with 14 years of experience designing and implementing complex, scalable Salesforce solutions. Expertise in translating business requirements into robust technical architectures, optimizing system performance, and driving digital transformation initiatives. Proven track record of delivering high-impact projects for Fortune 500 companies across diverse industries including Manufacturing, Hi-Tech,Non-Profit, Telecom, Healthcare, Insurance, public sector & Finance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Principal Architect
LTIMindtree
Princeton, NJ
12.2023 - 06.2024
- Remediated technical debt at data, business & UI layers for a 15 year old Salesforce instance
- Transformed Salesforce org. & made it BU specific in terms of both data & metadata
- Analyzed & implemented manufacturing cloud functionalities in sequential manner based on priorities, pre-requisites & challenges
- Actively contributed to Salesforce COE team
Head COE & Salesforce Architect
Infoglen LLC
Princeton, United States
04.2020 - 12.2023
- Spearheaded a Center of Excellence team, driving innovation, developing new capabilities, accelerators, and products in the Salesforce ecosystem
- Designed and architected cutting-edge integrated care services and provider credentialing solutions for a leading healthcare payer
- Led non-profit client projects as an architect, implementing comprehensive Fundraising, Program Engagement, and Volunteer Management modules
- Demonstrated expertise in Salesforce technologies like FSL, Mulesoft, LWC, Aura, Unlocked Packages, Tableau, and Experience Cloud
- Architected and executed a DevOps project using SFDX, Service Cloud, B2B Commerce Cloud, and QA automation for a global water and energy leader
- Ensured code and data adherence to industry compliance standards like CAN-SPAM, HIPAA, GDPR, and CCPA
- Led pre-sales activities, including Salesforce demos, PoCs, prototypes, proposals, and SOWs
- Successfully led SFMC and data debt cleanup projects, optimizing marketing operations and data integrity
- Strategically mapped Salesforce AI use cases with customers' business processes and capabilities for innovation and competitive advantage.
Manager
Citicorp Services Pvt. Ltd.
Pune, India
06.2018 - 04.2020
- Led BU specific sales cloud setup including data migration, security, integration, environment & release management
- Integrated salesforce financial module with Einstein tools in order to leverage user data for Sentimental & predictive analytics
- Designed custom salesforce reporting engine in order to complement the limitations of standard reporting & dashboard features
- Led team in moving entire financial product configuration suite from UI/UX tool (appzillon) to Salesforce.
CRM Consultant
Tech Mahindra
Pune, India
11.2016 - 06.2018
- Integrated Sales, Service & Marketing Salesforce clouds for profile unification, context setup & controlled visibility across domains
- Affinity driven Salesforce recommendations & NBA engine for telecom customers
- Modeled & migrated Quote generation along with revision provision for high value orders from excels to salesforce
- Owned discovery sessions, high level solution buy-in, implementation & delivery along with realization of KPI's using agile framework
- Led teams to develop integration solutions using Web Services, Adapters, Connectors, Queues, Symbolic URL & Rest API.
Tech Lead
Accenture
Pune, India
04.2014 - 10.2016
- Led triaging team to support end to end order orchestration & processing for UK based telecom giant
- Automated the process of bottleneck identification in salesforce application's performance, data quality checks & validation setup
- Designed custom integration, system & business error handling system to analyze failed orders followed by bucketing & appropriate actions
- Involved in client requirement gathering & strategic roadmap discussions.
Team Lead
TCS
Noida, India
01.2013 - 04.2014
- Developed ABS(Appointment Booking System)
- Designed & built CRM public sector module having integrations with MDM, Oracle esb, reporting & ADF systems
- Involved in setting up Disclosure and Barring system for UK government.
Systems Engineer
Iffco Tokio General Insurance
Gurgaon, India
08.2010 - 01.2013
- Worked on PBB insurance product through integration with MOEA(Ministry of External Affairs) systems
- Was accountable for smooth completion of auto policy orders
- Developed a solution around bulk report generation
- Worked on Change Request management module.
Education
Bachelor of Technology - Computer Science
Kurukshetra University
India07.2010
Skills
- Apex, VF, LWC, SOQL, SOSL
- Integration: MuleSoft, REST & SOAP API, Event-Driven, oData
- Tools: GitHub, JIRA, Microsoft Azure, Confluence, VS Code,Visio
- Tableau
- Siebel CRM
Core Competencies
- Salesforce Architecture & Design
- Multi-Cloud Solutions (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Manufacturing Cloud, Non-Profit Cloud, CPQ, FSL, Data Cloud & Einstein)
- Integration Architecture
- Data Migration & Management
- Performance Optimization
- Agile Methodologies
- Stakeholder Management
- Team Leadership & Mentoring
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer 1
- Salesforce Certified Platform App Builder
- Salesforce Certified AI Associate
- Salesforce Certified Data Cloud Consultant
Accomplishments
- The Think Tank Award (2022)
- Pinnacle Performer of the Year (2021)
Timeline
Associate Principal Architect
LTIMindtree
12.2023 - 06.2024
Head COE & Salesforce Architect
Infoglen LLC
04.2020 - 12.2023
Manager
Citicorp Services Pvt. Ltd.
06.2018 - 04.2020
CRM Consultant
Tech Mahindra
11.2016 - 06.2018
Tech Lead
Accenture
04.2014 - 10.2016
Team Lead
TCS
01.2013 - 04.2014
Systems Engineer
Iffco Tokio General Insurance
08.2010 - 01.2013
Bachelor of Technology - Computer Science
Kurukshetra University