Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nikholaz Toloza

Hollywood,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

TRULIEVE

MIAMI GARDENS, FL
01.2022 - 01.2024
  • Adhered strictly to confidentiality policies when dealing with sensitive patient information.
  • Collaborated with management to develop creative ways to increase sales and promote cannabis products.
  • Maintained cleanliness in the retail store area by dusting shelves, sweeping floors, emptying trash cans.
  • Explained the benefits of different cannabis products to customers in order to help them find the best option for their needs.

REEF PARKING/MIAMI PARKING INC

01.2021 - 01.2022
  • Directed traffic and maintain order in often congested environments
  • Served as Valet Lead
  • Greet customers, perform valet duties and park vehicles in available spots compliance of spacing regulations maintaining safe speeds and practiced safe driving
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.

SALES

CARNIVAL CRUISE LINES
MIRAMAR, FL
01.2018 - 01.2021
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.

STAGEHAND

RHINO PRODUCTIONS & ROC OFF PRODUCTIONS
01.2017 - 01.2018
  • Assisted in all technical and practical effect setup for different performances and broke down all equipment at close of each show
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.

BARISTA

STARBUCKS
PEMBROKE PINES, FL
01.2015 - 01.2018
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

CUSTOMER SERVICE REPRESENTATIVE

PUBLIX
WESTON, FL
01.2006 - 01.2015
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Responded to customer requests for products, services and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Communicated with management when customer issues escalated and worked to find resolutions.

Education

AUDIO TECHNOLOGY -

SAE INSTITUTE
01.2017

Skills

  • Task Prioritization
  • Cultural Awareness
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Multitasking
  • Leadership
  • Microsoft Office

Languages

Spanish
Professional

Timeline

TRULIEVE

01.2022 - 01.2024

REEF PARKING/MIAMI PARKING INC

01.2021 - 01.2022

SALES

CARNIVAL CRUISE LINES
01.2018 - 01.2021

STAGEHAND

RHINO PRODUCTIONS & ROC OFF PRODUCTIONS
01.2017 - 01.2018

BARISTA

STARBUCKS
01.2015 - 01.2018

CUSTOMER SERVICE REPRESENTATIVE

PUBLIX
01.2006 - 01.2015

AUDIO TECHNOLOGY -

SAE INSTITUTE

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Nikholaz Toloza