Niki Bolinder
Grantsville
Summary
Accomplished Customer Service Lead with a proven track record at Mrs. Fields Gifting Warehouse, enhancing customer loyalty through exceptional service and issue resolution. Skilled in email etiquette and adept at order picking, I have effectively trained teams, managed high call volumes, and streamlined operations, significantly boosting productivity and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
Mrs. Fields Gifting Warehouse
Salt Lake City, UT
05.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Customer Service Representative
Ellwood Staffing
Salt Lake City, UT
11.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Picker
Sportsman's Warehouse
Salt Lake City, UT
10.2020 - 09.2022
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
Education
High School Diploma -
Delta High School
Delta, UT05-2001
Skills
- Email etiquette
- Customer service
- Order picking
- Payment processing
Employee of the month
I received the employee of the month award in October 2023 for demonstration of superior performance, hard work and dedication.
Timeline
Customer Service Lead
Mrs. Fields Gifting Warehouse
05.2023 - Current
Customer Service Representative
Ellwood Staffing
11.2022 - 05.2023
Picker
Sportsman's Warehouse
10.2020 - 09.2022
High School Diploma -
Delta High School
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