Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niki Carter

Houston,TX

Summary

Results-driven HR and operations professional with experience in human resources support, project coordination, records management, contract administration, customer service, and organizational operations within municipal and healthcare support environments. Proven ability to manage timelines, coordinate cross-functional initiatives, maintain accurate documentation, and support process improvements. Skilled in stakeholder communication, scheduling, reporting, compliance coordination, and administrative operations. Adept at utilizing digital tools, data tracking systems, and technology-driven solutions to improve operational efficiency and support organizational goals. Holds a Master of Science in Human Resource Management and Bachelor of Science in Business Administration and Management.

Overview

21
21
years of professional experience

Work History

Operations

City of Sugar Land
Sugar Land, Texas
11.2024 - Current
  • Coordinated operational projects and timelines, aligning administrative activities with departmental objectives and organizational priorities.
  • Managed records, reports, and project documentation while ensuring accuracy, completeness, and compliance with established procedures.
  • Supported leadership by scheduling meetings, coordinating logistics, preparing reports, and facilitating communication with internal stakeholders.
  • Assisted with tracking operational metrics, deliverables, and workflow processes to improve efficiency and accountability.
  • Collaborated with cross-functional teams to support program implementation and process improvements.
  • Utilized digital systems and reporting tools to maintain accurate operational and project-related data.
  • Identified opportunities to streamline administrative processes, enhancing departmental workflow efficiency.

Operations Lead

City Of Baytown
Baytown, Texas
01.2020 - 11.2024
  • Supported project coordination efforts by monitoring timelines, tracking tasks, and maintaining organized project documentation.
  • Prepared reports, summaries, and correspondence for management and departmental stakeholders.
  • Assisted with contract administration, records management, and operational reporting functions.
  • Coordinated meetings, maintained schedules, and documented meeting notes and action items.
  • Provided customer service and administrative support while maintaining strong professional relationships with internal and external partners.
  • Assisted with process improvement initiatives to enhance operational effectiveness and service delivery.

Operations

City Of Amarillo
Amarillo, Texas
06.2017 - 12.2019
  • Provided administrative and operational support in fast-paced municipal environment to enhance service delivery.
  • Maintained confidential records and ensured timely processing of documentation and reports.
  • Coordinated planning, scheduling, and execution of departmental activities and operational projects to meet objectives.
  • Facilitated communication among leadership, staff, and external stakeholders to ensure alignment and clarity.
  • Monitored workflow processes and contributed to continuous improvement initiatives.
  • Demonstrated strong organizational skills while managing multiple priorities and deadlines.

Day Program Director

Daybreak Community Services
Amarillo, Texas
01.2005 - 04.2016

Employment]

  • Facilitated daily administrative and operational functions in healthcare and community services environment to enhance service delivery.
  • Streamlined communication among staff, leadership, clients, and external stakeholders to optimize service delivery and operational coordination.
  • Contributed to process improvement efforts and supported organizational initiatives focused on service quality and operational effectiveness.
  • Monitored reports, documentation, and operational activities to ensure compliance and improve workflow efficiency.
  • Maintained confidential client and organizational records while ensuring accuracy and adherence to established procedures.
  • Assisted with employee documentation, scheduling coordination, records management, and compliance-related activities.
  • Assisted with onboarding documentation, scheduling updates, and administrative support for departmental needs.
  • Demonstrated strong attention to detail, customer service, and organizational skills while managing multiple priorities in a fast-paced environment.

Education

Master of Science - Human Resources Management

Western Governors University
Salt Lake City, UT
01-2025

Bachelor of Science - Business Administration And Management

Western Governors University
Salt Lake City, UT
01-2024

Skills

  • Strong written and verbal communication skills
  • Experience supporting organizational operations and HR-related initiatives
  • Ability to manage multiple projects and competing priorities
  • Skilled in maintaining confidentiality and handling sensitive information
  • Strong attention to detail, accuracy, and compliance standards
  • Adaptable and collaborative professional committed to operational excellence and continuous improvement

Timeline

Operations

City of Sugar Land
11.2024 - Current

Operations Lead

City Of Baytown
01.2020 - 11.2024

Operations

City Of Amarillo
06.2017 - 12.2019

Day Program Director

Daybreak Community Services
01.2005 - 04.2016

Master of Science - Human Resources Management

Western Governors University

Bachelor of Science - Business Administration And Management

Western Governors University
Niki Carter