Niki Domingo
Las Vegas,NV
Summary
Dynamic Senior Pharmacy Technician with expertise in appeals and prior authorization processes. Enhanced patient experience by resolving conflicts and streamlining communication between providers and patients. Achieved high accuracy in medication dispensing and improved compliance through meticulous audit reviews. Specialized in onboarding and training initiatives that boost employee retention, ensuring operational excellence in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician/Prior Authorization
OptumRx
01.2017 - 08.2025
- Serve as primary liaison between business segments. Resolve patient conflicts by addressing prescription-related calls and by communicating with providers. Streamline prior authorization correspondence for patients and providers to ensure adherence to complex guidelines. Enhance employee retention and performance through effective onboarding and ongoing training initiatives.
- Delivered conflict resolution for patient inquiries regarding prescriptions.
- Optimized prior authorization processes to improve efficiency.
- Assisted leadership in onboarding and training to boost employee retention.
- Reviewed audit quality and accuracy for compliance.
- Remote
Pharmacy Technician
CVS Pharmacy
07.2016 - 12.2016
- Processed and dispensed medications accurately in a fast-paced retail environment. Enhanced membership satisfaction by improving understanding of insurance policies, leading to increased pharmacy satisfaction.
- Achieved high accuracy in medication dispensing.
- Improved pharmacy satisfaction ratings through effective communication.
Pharmacy Technician (Externship)
Desert Spring Hospital
05.2016 - 07.2016
- Supported inpatient medication dispensing, compounding, and IV admixture preparation under pharmacist supervision. Ensured compliance with safety standards and medication storage protocols. Assisted in restocking automated dispensing units, optimizing workflow efficiency.
- Streamlined medication delivery processes.
- Enhanced safety measures for medication handling.
- Improved efficiency in inventory management.
Education
Associate Degree in Health Science - Pre-Pharmacy
South College
Knoxville, TN01.2023
Pharmacy Technician -
Pima Medical Institute
Las Vegas, NV09.2015
Skills
- Prior Authorization
- Quality Assurance
- Medication Dispensing
- Drug utilization review
- Pharmaceutical calculations
- Workflow optimization
- Insurance verification
- Professional networking
- HIPAA compliance
- Problem-solving skills
- Tagalog & Ilocano translation
- Computer proficiency and Microsoft office
Accomplishments
South College
Dean’s List: Spring 2021, Summer 2021, Fall 2021, Spring 2022
President’s List: Spring 2022, Fall 2022
Graduated Cum Laude
Certification
AHA BLS Healthcare Providers (CPR Certification)
APhA Immunization Certification
Nevada Medicare Assistance Program Certification 2025
Intravenous Certification
2025 HIPAA Certification
Timeline
Senior Pharmacy Technician/Prior Authorization
OptumRx
01.2017 - 08.2025
Pharmacy Technician
CVS Pharmacy
07.2016 - 12.2016
Pharmacy Technician (Externship)
Desert Spring Hospital
05.2016 - 07.2016
Associate Degree in Health Science - Pre-Pharmacy
South College
Pharmacy Technician -
Pima Medical Institute