Niki Finn
Sevierville,TN
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background experience along with astounding patient care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Orthopedic Medical Assistant
Knoxville Orthopedic Clinic-Maryville
09.2024 - Current
- Clinical assistant for multiple general orthopedic surgeons.
- Proficient in multiple casting techniques, splinting, and bracing.
- Enhanced patient satisfaction through timely and compassionate care, assisting in various orthopedic procedures.
- Developed positive relationships with patients through empathetic listening skills combined with a genuine interest in their well-being.
- Facilitated clear communication between physicians and patients, explaining complex medical terminology in easily understandable terms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions..
- Collected and documented patient medical information such as blood pressure and weight.
- Completed surgery paperwork and placed orders in EMR.
Registered Medical Assistant
Ortho Carolina
09.2019 - 05.2024
- Managed busy clinic for high-profile orthopedic surgeon for patients aged 6-70.
- Called and faxed pharmacies to submit prescriptions and refills
- Prepared lab specimens for diagnostic evaluation
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared and administered medications to alleviate patient symptoms
- Obtained client medical history, medication information, symptoms, and allergies
- Followed physician instructions
- Obtained and documented patient medical history, vital signs, and current complaints at intake
- Scheduled appointments, registered patients & completed surgery orders.
- Completed clinical procedures and gathered patient data for interpretation by physician
- Taught patients about medications, procedures, aftercare.
- Properly fitted patients with DME pre and postoperatively.
- Proficient in suture and staple removal.
- Knowledgeable in PRP injections, Lipogems, and Hyaluronic Acid injections.
- Efficiently manage patient portal messages and responded appropriately to patient triage calls per provider protocols.
Registered Medical Assistant
Carolina OB/GYN
06.2023 - 08.2023
- Roomed patients, recorded vitals, reconciled charts
- Used Athena EMR.
- Contributed to a positive work environment by collaborating with colleagues on daily tasks and patient care.
- Performed routine lab tests accurately, supporting timely diagnoses for patients'' gynecological issues.
- Reduced wait times for patients by efficiently managing appointment schedules and room availability.
Patient Access Representative
Conifer Health
06.2018 - 09.2019
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system..
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record..
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions..
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
Customer Service
Food Lion
05.2016 - 06.2018
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in pricing department.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed..
- Streamlined the checkout process for faster service and improved customer experience..
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations..
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Redeemed coupons to discount purchases..
Student Loan Debt Collector
Williams & Fudge
08.2014 - 01.2016
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
- Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections..
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Merchandising Team Lead
Sears
03.2005 - 06.2013
- Ensured compliance with company guidelines for pricing, signage, and safety standards in all merchandising activities.
- Provided training to new team members on merchandising best practices, enhancing overall team performance.
- Enhanced customer experience by providing exceptional service while maintaining a well-organized sales floor environment..
- Optimized space allocation by conducting regular store walkthroughs and updating floor plans as needed.
- Implemented planograms to create consistent visual presentations across multiple store locations..
- Increased sales by developing visually appealing merchandise displays and layouts...
- Provided exceptional customer service by addressing inquiries related to product pricing and promotions promptly and professionally.
- Maintained an organized work environment, ensuring efficient access to relevant documents and information..
- Minimized losses due to markdowns by closely monitoring inventory levels and proactively adjusting prices as needed.....
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
Medical Assisting Certification -
York Technical College
Diploma -
Deposit Central Schools
Skills
- AAMT Registered Medical Assistant
- Certified Orthopedic Medical Assistant
- Epic Super-User/Clinical Mentor
- Medical Records Management
- Privacy and confidentiality
- Regulatory Compliance
- Clinical Documentation
- Patient Scheduling
- Patient Flow Management
Accomplishments
- Successfully transitioned facility to use of Epic
Certification
Registered Orthopedic Medical Assistant
Contact
Niki Finn
2217 Tributary Dr.
Sevierville, TN 37876
Nikidfinn@icloud.com
(803) 487-0865
Timeline
Orthopedic Medical Assistant
Knoxville Orthopedic Clinic-Maryville
09.2024 - Current
Registered Medical Assistant
Carolina OB/GYN
06.2023 - 08.2023
Registered Medical Assistant
Ortho Carolina
09.2019 - 05.2024
Patient Access Representative
Conifer Health
06.2018 - 09.2019
Customer Service
Food Lion
05.2016 - 06.2018
Student Loan Debt Collector
Williams & Fudge
08.2014 - 01.2016
Merchandising Team Lead
Sears
03.2005 - 06.2013
Medical Assisting Certification -
York Technical College
Diploma -
Deposit Central Schools
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