Louie Smith
Sevierville,TN
Summary
Professional in technical training with deep understanding of Supermarket Refrigeration and adult learning principles. Proven ability to create impactful training programs that enhance employee capabilities and proven ROI. Highly collaborative and results-driven, adaptable to evolving needs, and reliable in achieving team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Technical Training Manager
Climate Pros
05.2025 - Current
- As head of technical training, supported my team members by applying "block and tackle" methods, allowing them to deliver exceptional technical training material and service to the organization.
- Collaborated with cross-functional teams to identify gaps in technical skills and develop targeted training initiatives.
- Active member of a Steering Committee to provide technical insight to support executive decision making.
- Received consistently positive feedback from employees and management for the effectiveness and relevance of technical training programs.
- Managed budgets for technical training programs, optimizing resource allocation for maximum impact.
- Proved ROI after developing and delivering a twelve week technical refrigeration training program.
- Coordinated guest speakers and Front Line Technical Trainers for specialized trainings, enriching overall program offerings.
- Consistently met or exceeded performance metrics related to employee skill development and knowledge retention rates.
Field Training Manager
Climate Pros
05.2022 - 05.2025
- Developed and implemented training programs for technicians to enhance skills and knowledge. These courses ranged from 2-4 hours modules to 12 week programs.
- Mentored new trainers across the country, fostering a collaborative and consistent learning environment, improving training effectiveness.
- Evaluated training outcomes, identifying areas for improvement and refining instructional materials accordingly.
- Collaborated with cross-functional teams to align training initiatives with company objectives and operational needs.
- Oversite of newly constructed Technical Training Center - ensuring layout, design, components, and systems were relevant to real-world application.
National Account Lead Technical Support
Climate Pros
06.2020 - 05.2022
- Assessed high level refrigeration mechanical and control issues to determine appropriate troubleshooting methods for remediation.
- Created step by step PDF documents in preparation for technician guidance on nationwide repairs or upcoming projects.
- Worked closely with field technicians to assist with troubleshooting and determine root cause analysis.
- Provide customer accurate and frequent updates on repair status.
- Pursued building strong customer relationships.
- Traveled to customer locations to work hands on to troubleshoot and repair re-occurring issues.
- Helped train team members on performance strategies, company standards and industry best practices.
Field Service Manager
Climate Pros
03.2019 - 12.2020
- Led team of up to six service technicians in all field activities.
- Helped create a work environment employees were proud to be part of.
- Held training classes replicating real world issues using PowerPoint and hands on experience.
- Ran daily refrigeration/HVAC service calls.
- Assisted with troubleshooting over the phone to guide field technicians in the right direction.
- Visited technicians on site to perform company quality and safety checks. Provided necessary equipment to do so.
- Routinely communicated with technicians to ensure the company is doing everything they can to provide the best work environment for the technician.
- Reviewed service tickets to ensure accuracy and quality before submitting to billing.
Refrigeration Technician
Climate Pros
07.2014 - 03.2019
- Diagnosed and repaired refrigeration systems to ensure optimal performance and compliance with safety standards.
Education
Associate of Applied Science - HVAC/R
Joliet Junior College
Joliet, IL05.2012
Associate of General Studies - HVAC/R
Joliet Junior College
Joliet, IL05.2012
Skills
- Well Organized
- Proficient Train-the-Trainer Methods
- Engaging Training Delivery Methods
- Extensive Knowledge of Refrigeration Systems
- Ability to Deliver Root Cause Analysis
- High Level Technical Problem Solving
- Process Oversight
- Leadership
- Communication
- Whatever It Takes Mindset
Certification
- EPA Certified (Universal)
- OSHA 10 Certified
Timeline
Sr. Technical Training Manager
Climate Pros
05.2025 - Current
Field Training Manager
Climate Pros
05.2022 - 05.2025
National Account Lead Technical Support
Climate Pros
06.2020 - 05.2022
Field Service Manager
Climate Pros
03.2019 - 12.2020
Refrigeration Technician
Climate Pros
07.2014 - 03.2019
Associate of Applied Science - HVAC/R
Joliet Junior College
Associate of General Studies - HVAC/R
Joliet Junior College