Amy Salazar
Forney,TX
Summary
Ability to apply critical, strategic and analytic thinking skills to facilitate resolution to customer issues.
Overview
27
27
years of professional experience
Work History
Sr. Solution Operations Manager
Oracle Health
12.2021 - Current
- Develop deep relationships with key stakeholders across client base.
- Advocate client needs, channel feedback appropriately.
- Perform monthly calls and quarterly business reviews to maintain client health.
- Act as an escalation point for any satisfaction issues.
- Primarily work with Clairvia Scheduling Solution & Capacity Management Solution for Federal and Commercial clients.
- Onsite and Virtual training refreshers with clients as needed.
- Work cross-functionally with Sales, Consulting and Implementations teams within the organization.
- Own the client relationships within assigned region and manage client relationships post implementation.
- Promote client satisfaction through adoption and efficiency from Cerner Real Time Health System solutions.
- Act as SME for Real Time Health Solutions platform.
ITD Software Engineer Analyst
CommonSpirit Health
09.2018 - 12.2021
- Enterprise support of Cerner Clairvia solution – Staff Scheduling solution.
- Ensured all procedures are documented for future problem tracking and reference for future installation and maintenance projects.
- Analyzes failures of multi-platform software, hardware and databases and implements corrective procedures for these failures with detailed problem tracking documentation.
- Building new profiles in both Legacy CHI and Legacy DH Clairvia.
- Provides backup and recovery procedures for multi-platform software, hardware and databases and ensures documentation of procedures are established to ensure disaster recovery functions.
- Provides end user support, including specialized technical coding and problem tracking and resolution, to customer and applications staff.
- Submission of Change Request Approvals when needed.
- Trains and assists software administration and computer operations staff members in proper procedures for installing and maintaining multi-platform software, hardware, and databases, as well as technical workings of software products.
Business Analyst
Catholic Health Initiatives
01.2017 - 09.2018
- Responsible for supporting operational objectives; gathering information, evaluating output requirements and formats.
- Participates in coordinating and supporting business analysis activities for various initiatives.
- Manage all travel and education budgets for clinical and non-Clinical applications- 500k- including financial aspects.
- Manage calendar/schedules for VP, Clinical Applications and VP Non-Clinical Applications.
- Provide feedback in the development, continuous improvement, and maturity of the standards.
Senior Executive Assistant
Catholic Health Initiatives
08.2013 - 01.2017
- Managed relationships between multiple markets.
- Aggregated monthly data for Executive Dashboards.
- Provided input on budgets/adherence to approved budgets.
- Completed eCAF contracts/submit PO’s.
- Onboarded all new employees including contractors.
- Proactively and continuously identify opportunities for improvements.
- Handled confidential information in an appropriate, professional, and respectful manner.
- Managed calendar/schedules/coordination of travel for three directors within three different regional markets.
- Strong ability to multi-task and prioritize, with successful track record of meeting deadlines.
- Point of contact for escalations and managing applications with vendors for issue resolution.
- Worked closely with Accounts Payable to ensure that invoices are paid and resolution of issues.
- Time approver for assigned contracted PMO staff- working closely with Director and Vendor to resolve discrepancies.
- Administrator for SharePoint.
Sr. Administrative Assistant
Franciscan Health System
09.2008 - 08.2013
Perioperative Support Technician
Franciscan Health System
08.2008 - 01.2011
Surgery Scheduler
Virginia Mason Franciscan Health
06.1999 - 01.2008
Education
Certificate of Medical Assistant -
Eton Technical Institute
01-2000
Diploma - undefined
Federal Way High School
01-1999
Skills
- Detail Oriented
- Well Organized
- Schedule Management
- Office Management
- Project Management
- Budget Management
- Google Suites
- Concur
- Cerner
- Cerner Clairvia
- Service Management
- Outlook
- Epic-Hyperspace
- Kronos
- SharePoint
Timeline
Sr. Solution Operations Manager
Oracle Health
12.2021 - Current
ITD Software Engineer Analyst
CommonSpirit Health
09.2018 - 12.2021
Business Analyst
Catholic Health Initiatives
01.2017 - 09.2018
Senior Executive Assistant
Catholic Health Initiatives
08.2013 - 01.2017
Sr. Administrative Assistant
Franciscan Health System
09.2008 - 08.2013
Perioperative Support Technician
Franciscan Health System
08.2008 - 01.2011
Surgery Scheduler
Virginia Mason Franciscan Health
06.1999 - 01.2008
Diploma - undefined
Federal Way High School
Certificate of Medical Assistant -
Eton Technical Institute