Niki Frazier
ACTION PROPERTY MANAGEMENT
Dallas,Texas
1
Certification
2027
years of professional experience
Accomplished community association management professional and luxury high-rise General Manager with more than a decade of progressive experience overseeing condominium, master-planned, residential, commercial, and high-rise communities. Proven success managing complex community operations, financial performance, capital improvement projects, facilities, vendor relationships, Board relations, and high-performing teams. Currently serving as General Manager of Twenty-One Turtle Creek Condominium Association, a 23-story luxury condominium in Dallas, with responsibility for day-to-day operations, financial management, facilities, capital projects, staff leadership, vendor management, homeowner relations, and Board governance. Experienced in managing large-scale capital improvement initiatives, including a multimillion-dollar Garage and Porte Cochere improvement project. Recognized for building trusted relationships with Boards, homeowners, vendors, and employees while maintaining a strong focus on operational excellence, fiscal responsibility, service delivery, risk management, and long-term asset preservation. Well-positioned to bring luxury community-management expertise, strategic leadership, and operational discipline to a regional management role.
Work History
ASSISTANT GENERAL MANAGER
- As an Assistant General Manager, I supported the General Manager in overseeing Laguna Village Owners Association, a 914-unit condominium community. I accomplished this by doing the following.
- Maintained direct communication with a seven-member Board of Directors regarding projects, financial matters, homeowner concerns, and community operations.
- Assisted with facilities, financial, and project management responsibilities.
- Managed homeowner account inquiries and coordinated common-area and homeowner work orders.
- Managed vendor service relationships and monitored contracted services.
- Assisted homeowners with architectural applications and processed decision letters.
- Assisted with enforcement of governing documents and Association policies.
- Prepared General Session, Executive Session, and Architectural Committee agendas and Board packets.
- Presented agenda items during Board meetings in coordination with the General Manager.
- Assisted with Reserve Study and annual budget processes.
- Reviewed invoices and assigned appropriate general ledger accounts.
- Documented Board meetings and assisted with preparation of meeting minutes.
- Laguna Village Owners Association
MANAGER ASSISTANT
- As a Manager Assistant, I supported the General Manager in the operation of a community encompassing more than 3,000 homes.
- Managed day-to-day homeowner service and administrative operations.
- Handled homeowner account inquiries and payment-related questions.
- Managed work orders, facilities, vendors, and contracted services.
- Assisted with enforcement of community standards and governing documents.
- Assisted homeowners with architectural applications and processed decision letters.
- Prepared General Session agendas and Committee Meeting packets.
- Processed homeowner amenity suspensions and clubhouse rental applications.
- Obtained RFPs from existing and prospective vendors.
- Processed payments including assessments, clubhouse rental fees, and pool key replacement fees.
- Assisted with Reserve Study reviews.
- Reviewed invoices and assigned appropriate general ledger accounts.
- Prepared documentation for small claims matters.
- Documented Board meetings and assisted with preparation of Board meeting minutes.
ON-SITE GENERAL MANAGER
2 Years 6 Months- As an on-site General Manager, I oversee the management and operation of Twenty-One Turtle Creek, a 23-story luxury high-rise condominium located in Turtle Creek, a highly sought-after area in Dallas. I successfully provide strategic and operational leadership across building operations, financial management, facilities, capital improvement projects, staff management, vendor relationships, Board governance, and resident services. I accomplish this by doing the following.
- Direct daily operations of a luxury high-rise community while maintaining high standards for resident service, building appearance, safety, security, and operational performance.
- Lead and oversee a 22-member team, including the Chief Engineer, Assistant General Manager, Manager Assistant, 24/7 Front Desk Concierge, Loading Dock Coordinator, Maintenance Technicians, Valet Personnel, Janitorial Staff, and Porter.
- Develop and administer the Association's annual operating budget in alignment with Board objectives, community priorities, operational requirements, and long-term financial needs.
- Review financial statements, delinquency reports, expenditures, contracts, and operational data to evaluate performance and identify opportunities for improvement.
- Provide oversight of facilities management, building operations, maintenance, capital improvement projects, contracts, and long-term asset preservation.
- Successfully oversee many major capital improvement initiatives, including a multimillion-dollar Garage and Porte Cochere Improvement Project.
- Manage multiple concurrent construction, restoration, engineering, mechanical, plumbing, landscaping, and building improvement projects.
- Coordinate with engineers, contractors, insurance representatives, consultants, attorneys, vendors, and other professional partners to resolve complex operational and construction matters.
- Review, negotiate, and monitor vendor contracts, proposals, pricing, scopes of work, and performance to ensure accountability and value.
- Identify and implement cost-saving opportunities while maintaining service levels and protecting Association assets.
- Conduct ongoing vendor performance reviews and monitor projects to ensure work is completed according to contractual requirements, specifications, and established timelines.
- Lead Reserve Study review and long-term capital planning initiatives.
- Facilitate monthly Executive and General Session Board Meetings as well as the Association's Annual Meeting and Election.
- Prepare Board agendas, meeting packets, financial and operational reports, presentations, and meeting minutes.
- Partner closely with Board members to provide strategic recommendations, project updates, financial information, and operational guidance.
- Enforce governing documents, committee charters, architectural guidelines, policies, and Association procedures consistently and professionally.
- Establish and refine internal policies, procedures, and management controls to improve accountability, efficiency, communication, and responsiveness.
- Develop employees through training, performance expectations, milestones, delegation, and team-building initiatives.
- Strengthen communication between management, staff, Board members, homeowners, and vendors to promote transparency and effective decision-making.
ON-SITE GENERAL MANAGER
1 Year 1 Month- As an on-site General Manager, I managed the operations of Avery Ranch Owners Association, a large-scale luxury residential community encompassing 4,000 homes and 23 commercial spaces across more than 1,800 acres. I accomplished this by doing the following.
- Directed overall community operations while balancing the needs of homeowners, commercial interests, Board leadership, committees, employees, and vendors.
- Managed a five-member onsite team consisting of an Assistant General Manager, Lifestyle Director, two Maintenance Technicians, and a Porter.
- Developed and administered annual budgets while monitoring financial performance and Association expenditures.
- Reviewed financial statements and delinquency reports to identify trends, risks, and opportunities for operational improvement.
- Oversaw facilities, maintenance, capital improvement projects, contracts, vendors, and community services.
- Conducted Reserve Study reviews and incorporated long-term capital needs into operational and financial planning.
- Facilitated Executive Session, General Session, Social Committee, and Architectural Committee meetings.
- Coordinated the Association's Annual Meeting and Election process.
- Prepared Board agendas, Board packets, meeting materials, and meeting minutes.
- Negotiated and managed vendor contracts while monitoring pricing, performance, scope, and completion schedules.
- Identified opportunities for operational efficiencies and cost savings.
- Established internal procedures and management controls designed to improve staff accountability and service delivery.
- Enforced governing documents, committee charters, architectural guidelines, and Association policies.
- Developed staff through training, performance milestones, delegation, and team-building initiatives.
ON-SITE GENERAL MANAGER
1 Year 4 Months- As an on-site General Manager, I managed Elleven, a 13-story luxury residential and commercial high-rise in downtown Los Angeles, overseeing building operations, financial management, resident services, staff, vendors, facilities, and Board relations. I accomplished this by doing the following.
- Directed daily operations of a luxury high-rise with an 11-member on-site team, including 24/7 front desk concierge, janitorial, engineering, administrative, and patrol personnel.
- Managed Association budgets, financial accounts, contracts, vendor relationships, and operational expenditures.
- Developed annual budget recommendations and monitored financial performance to ensure responsible fiscal management.
- Reviewed financial statements and delinquency reports and implemented targeted operational and financial improvements.
- Identified opportunities for non-dues revenue and operational cost savings.
- Conducted Reserve Study reviews and supported long-term financial and capital planning.
- Facilitated monthly Executive, General Session, Social Committee, and Architectural Committee meetings.
- Managed Annual Meeting and Election activities.
- Prepared Board agendas, Board packets, reports, and meeting minutes.
- Enforced governing documents, architectural guidelines, committee charters, and Association policies.
- Negotiated and administered vendor contracts and monitored vendor performance.
- Managed homeowner repair and maintenance requests from initial submission through completion.
- Conducted semi-monthly community inspections to identify maintenance, safety, appearance, and operational concerns.
- Developed employee training programs, performance milestones, and team-building initiatives.
- Implemented management controls and delegation strategies to improve office and community operations.
COMMUNITY ASSET MANAGER
1 Year 10 Months- I was promoted to Community Asset Manager with responsibility for a portfolio of six Community Associations, including townhome communities, condominiums, a historic high-rise, and age-restricted single-family communities. I accomplished this by doing the following.
- Managed multiple community associations simultaneously, balancing diverse Board, homeowner, financial, operational, and property requirements.
- Oversaw budgets, financial accounts, contracts, vendors, facilities, projects, and community operations.
- Provided construction defect management and coordinated with vendors and professional consultants.
- Assisted with annual budget development and monitored financial performance.
- Reviewed financial statements and delinquency reports and recommended corrective actions.
- Facilitated monthly Executive and General Session meetings and Annual Meetings and Elections.
- Prepared Board agendas, Board packets, reports, and meeting minutes.
- Served as liaison to the Budget & Finance Committee and Architectural Review Committee.
- Negotiated contracts and monitored vendor performance, pricing, scopes, and completion schedules.
- Built strong working relationships with Board members, homeowners, vendors, contractors, and professional consultants.
- Enforced governing documents, architectural guidelines, committee charters, and Association policies.
- Coordinated homeowner repair and maintenance requests and conducted regular community inspections.
- Implemented delegation and management controls to improve operational efficiency and responsiveness.
OPERATIONS MANAGER
1 Year 4 Months- As an operations manager, I managed the day-to-day operations of a high-volume rental car facility with responsibility for employees, customer service, revenue performance, operational efficiency, asset protection, and financial results. I accomplished this by doing the following.
- Managed and supervised 68 employees to ensure operational effectiveness, service quality, and financial performance.
- Oversaw assets valued at more than $3 million through daily vehicle accounting, reporting, and operational controls.
- Developed strategies to increase revenue and improve operational performance.
- Created training initiatives and performance strategies to improve employee productivity and customer service.
- Monitored daily revenue results and reviewed performance with Airport and District Management.
- Reviewed and approved employee payroll, time-off requests, FMLA requests, and workers' compensation reporting.
- Identified employee performance challenges and developed action plans to support improvement.
- Reviewed and processed auditable reports and operational adjustments.
- Developed solutions and process improvements to enhance facility performance and customer satisfaction.
FACILITY SUPERVISOR / MANAGER ASSISTANT
1 Year 7 Months- As a Facility Supervisor, I oversaw pool and recreational facility operations while continuing responsibilities as Manager Assistant.
- Conducted daily facility inspections and identified repair, maintenance, safety, and operational issues.
- Managed facility operations and vendor relationships.
- Built positive relationships with residents and service providers.
- Assisted homeowners with facility-related concerns.
- Interviewed, hired, scheduled, trained, and supervised up to 20 seasonal facility employees.
- Managed employee performance and disciplinary matters.
Education
Associate of Science - Business Administration
Skills
Luxury High-Rise Management
Community Association Management
Portfolio Leadership
Board & Executive Relations
Financial & Budget Management
Capital Improvement Projects
Facilities & Asset Management
Vendor Management & Contract Negotiation
Reserve Study Planning
Construction & Project Oversight
Risk Management & Insurance Coordination
Staff Leadership & Development
Operational Efficiency
Cost Control & Expense Management
Governing Document Enforcement
Homeowner & Resident Relations
Annual Budget Development
Financial Statement & Delinquency Review
Board Meeting Facilitation
Strategic Planning
Policy & Procedure Development
Emergency & Incident Management
Accomplishments
I obtained and currenlty hold industry credentials included the CMCA and AMS.
Certification
- CMCA — Certified Manager of Community Associations Community Associations Institute
- AMS — Association Management Specialist Community Associations Institute
Timeline
ON-SITE GENERAL MANAGER
ACTION PROPERTY MANAGEMENT
02.2024 - CurrentRead More
ON-SITE GENERAL MANAGER
GRANDMANORS
01.2023 - 02.2024Read More
ON-SITE GENERAL MANAGER
ACTION PROPERTY MANAGEMENT
08.2021 - 12.2022Read More
COMMUNITY ASSET MANAGER
PROPERTY MANAGEMENT PROFESSIONALS (PMP)
10.2019 - 08.2021Read More
OPERATIONS MANAGER
AVIS BUDGET RENT A CAR LLC
06.2018 - 10.2019Read More
FACILITY SUPERVISOR / MANAGER ASSISTANT
ACTION PROPERTY MANAGEMENT
11.2016 - 06.2018Read More
ASSISTANT GENERAL MANAGER
PROPERTY MANAGEMENT PROFESSIONALS (PMP)
Read More
MANAGER ASSISTANT
ACTION PROPERTY MANAGEMENT
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Tulsa Community College
Associate of Science from Business Administration
Read More