Niki Freeman
Jacksonville,FL
Summary
Dedicated professional with experience at Nikkis Ultimate Cleaning Services, excelling in cleaning and sanitizing residential and commercial spaces. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in efficient cleaning techniques and known for reliability and punctuality, ensuring high standards of cleanliness and service delivery.
Overview
2027
2027
years of professional experience
Work History
Cleaner
Nikkis Ultimate Cleaning Services
Jacksonville, FL
2007 - Current
- Maintained cleanliness and sanitation standards in residential and commercial spaces.
- Utilized various cleaning tools and chemicals to ensure safety and efficiency.
- Assisted in training new staff on cleaning protocols and best practices.
- Conducted thorough inspections to identify areas needing additional attention or supplies.
U1st Credit Recovery
Orange Park, FL
2018 - 2023
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer accounts, ensuring timely updates and adherence to company policies.
- Processed account payments and adjustments, maintaining financial accuracy in transactions.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Florida Community College of Jacksonville
Jacksonville, FL06-2000
Skills
Cleaning and sanitizing
Sweeping and mopping
Housekeeping
Customer service
Reliability and punctuality
Efficient cleaning techniques
Interior and exterior cleaning
Restroom sanitation
Timeline
Cleaner
Nikkis Ultimate Cleaning Services
2007 - Current
U1st Credit Recovery
2018 - 2023
High School Diploma -
Florida Community College of Jacksonville