Niki Koukouvetakis

• Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Provided direct patient care, stabilized patients and determined next course of action.
• Implemented medication and IV administration, catheter insertion and airway management.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Monitored patient reactions to drugs and carefully documented findings.
• Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
• Managed care from admission to discharge.
• Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
• Administered medications via oral, IV and intramuscular injections and monitored responses.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
• Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
• Collected blood, tissue and other laboratory specimens and prepared for lab testing.
• Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
• Maintained quality care and comfort for patients with various oncological conditions, heart failure, renal failure, pulmonary hypertension and various other conditions.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.

• Responsible for managing processes and maintained close and highly responsible relationship to day-to-day activities of supervisors and staff.
• Assist employees with inquiries related to benefits, payroll, accomodations, FMLA and Maximus policies.
• Efficiently delivered personnel information to management for speedy corrective action.
• Managed employee corrective action tracker and uploaded all documents to employee files.
• Managed HR box, organized and distributed documents accordingly.
• Assisted recruiting with all new hire classes, checking in new employees, keeping record of employee eligibility documentation.
• Managed all I-9's and new hire work eligibility process.
• Performed wide range of functions associated with recruitment, onboarding, performance management, and separations in accordance with Company policies.
• Maintain and update human resources documents, such as organizational charts, directories, or performance evaluation forms.
• Ensured integrity of employee data, including performance of regular audits and documentation of appropriate quality control measures.
• Drafted and sent separation emails to terminated employees.

• Monitored administration of benefits program to maintain compliance with employee insurance program
• Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
• Monitored and handled employee claims, including performance-based and harassment incidents
• Liaised between multiple business divisions to improve communications
• Collaborated with entire human resource department to discuss new ways to recruit top talent
• Answered questions from employees regarding health benefits and 401k options in person, over phone and by email
• Assisted HR Director with incentive programs for hiring of and retaining of employees
• Oversaw workers' compensation program for employees injured on job
• Assisted with Safety Risk Management (SRM) process
• Advised senior managers on policy strategies for reducing liability and preventing losses.
• Reviewed all files and reports to determine current status of injury claim and to develop plan of action.
• Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns
• Work closely with CEO and CFO of company to implement programs and advise on all HR functions including retention, hiring, benefits, training programs, and other beneficial programs to company and employees
• Manage and conduct all employee relations investigations, coach employees and managers on behaviors and/or further training needed for multiple companies
• Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
• Created and implemented Employee Handbook. Manage legal updates, changes in policies and procedures
• Manage and implement trainings for all executives, General Managers, and mid-level management to drive culture and policies
• Manage and run payroll for multiple companies
• Participated in salary surveys to gather valuable information for benchmarking purposes.
• Led training sessions for HR staff and managers on compensation-related topics, increasing internal knowledge base.
• Assisted in merger and acquisition activities related to due diligence processes surrounding employee compensation data.

Start Date: October 11, 2019 | End Date: April 4, 2020

Full time, Salary Position | 40 hours Weekly

• Maintained relationships with technical professionals to gain industry knowledge and obtain referrals
• Reviewed job applications to identify, vet and recommend optimal candidates
• Staffed 100+ employees, both long and short term placements weekly
• Developed targeted strategies to locate and onboard specific candidate types, meeting short- and long-term business objectives
• Evaluated strengths and weaknesses of candidates through effective screening processes
• Screened all applicants based on qualifications and background to meet and exceed rigorous standards
• Coordinated incoming job requisitions and applications
• Addressed all employee harassment allegations, work complaints and other concerns
• Taught employees how to control risks at front line, including how to interpret and apply sound policies.
• Provided information about pay rates, dates and training processes
• Operated and maintained applicant tracking and candidate management systems
• Worked with clients to address and respond to client and partnership management issues
• Built long-term, loyal client relations by providing top-notch service and communications

Start Date: December 2016 | End Date: October 2019

Full Time, Hourly Position: 40 hours weekly

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Partnered with vendors and suppliers to effectively manage and budget.
• Reviewed shift reports to understand current numbers and trends.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.