Rick Carlson, PharmD, MBA, BCPS

I am a dynamic Pharmacy Operations Director with a proven track record at Intermountain Health, excelling in budget management, strategic planning, and cultivating an engaging and safe work environment. I have spearheaded initiatives that have enhanced workflow efficiency and harmonized processes across the three Intermountain Health Regions. I am committed to caregiver development and fostering a culture of continuous improvement and driving exceptional service quality across pharmacy departments and regions.

• Recognized for efforts to lead a successful Epic cutover activity for the new EHR adoption. I was recognized multiple times for the creative ways I managed complex problems and team dynamics.
• Recognized for my involvement for managing an infusion pump error and successfully helped improve processes to decrease infusion pump errors in the future.
• Created purposeful cultures in the pharmacy departments I have lead by promoting a clear vision and engaging activities
• Awarded a Leadership L.O.V.E. award, November 17, 2024
• Won the IMED facility Kudos competition sending out over 2500 Kudos to Intermountain caregivers in one month, October 2024
• Caregiver engagement index, with Qualtrics Survey, in 2024, ranged from 4.19 to 4.30 with 100% caregiver participation in Q4 survey! There were 166 participants.
• Annually developed a strategic document at IMED that outlined targeted initiatives with clear strategies for team development, caregiver growth, and fostering a positive culture
• Superbowl LVIII Host Committee Volunteer, 2/9 - 2/11/2024
• Knight of Heroes Award - Recognized for going above and beyond by the Southwest Valley Chamber of Commerce, 2020 - 2021.
• Recognized as Preceptor of the Year, 2012, 2013, 2015
• Recognized as Manager of the Year, Riverton Hospital, 2019
• Device Alert System and Method, Lead Inventor on a patent filed with the United States Patent and Trade Office, June 23, 2009. Pat. No.: US 7,551,078 B2

• American College of Healthcare Executives
• Jordan Applied Technical College - Advisory Board Member
• American Society of Health-System Pharmacists
• Adjunct Faculty, University of Utah and Roseman University
• Utah Giant Pumpkin Growers Association

Licenses

• Board Certified Pharmacotherapy Specialist, License #3090201, Expires 12/31/2030
• Utah Pharmacist License #501060-1701, Utah Division of Occupational and Professional Licensing, 2000 - Present
• Nevada Pharmacist License #15195, Nevada Profession and Occupations Licensing, 2000 - Present
• Montana Pharmacist License #3961, Montana Professional and Occupational License, 1999 - Present

Certifications

• Intermountain Certified Professional Coach Certificate, Completed 11/2021
• Intermountain Principles of Leadership Certificate, Completed 09/2022
• Intermountain Leading Through Others Certificate, Completed 07/2022
• Media Training Certificate, Intermountain Medical Center, Completed 10/2021
• Continuous Improvement Certification, Completed 08/2018

Publications

• Strategy Document - Intermountain Medical Center, Pharmacy Department. Local publication, published yearly and used as a blueprint for goals and performance development activities.
• Carlson R, Johnson B, Ensign R. Development of an ‘infusion pump safety score’. Am J Health-Syst Pharm. 2015; 72: 777-779.
• Brown S, Lanspa M, Jones J, Kuttler K, Miller R, Carlson R, Hirshberg E, Grissom C, Morris A. Survival After Shock Requiring High-Dose Vasopressor Therapy. CHEST 2013; 143(3): 664-671.
• Majercik S, Fox J, White TW, Kuttler K, Carlson R, et al. Healthcare associated infection patterns in trauma patients: Do patients’ pathogens follow them to a new facility? 2012 Utah’s Health: An Annual Review. June 2012, Volume 17.
• Evans RS, Carlson R, Johnson KV, et al. Enhanced notification of infusion pump programming errors. Stud Health Technol Inform. 2010; 160(Pt 1):734-8.

Presentations

• Engagement Best Practices - Presented at Intermountain Medical Center Leadership Meeting, November 19, 2024.
• Radical Candor, Invited panel member to present Radical Candor book to Intermountain Health Human Resources Leaders, November 15, 2023.
• Extreme Ownership - Leadership book club presentation at Intermountain Medical Center Leadership Meeting, January 2022.
• Let Your Workers Rebel, Professional Leadership Journal Club, to be presented May 15, 2019 as part of a system-wide professional development series. ACPE 1 CE credit 0582-0000-19-001-L04-P/T.
• Continuous Improvement Storyboard Presentation - Pediatric Infusion Optimization – Presented March 19, 2019. Invited as a guest speaker to present a continuous improvement project to the 2019 Winter miniATP class. Project was completed at Riverton Hospital to decrease length of stay for pediatric infusion patients.