Niki Li
Scottsdale,AZ
Summary
Accomplished project manager with 10+ years in international education market, and 5 years of expertise in business operations, financial management, and resource coordination. Proven capability to lead procurement efforts, ensuring seamless project execution on time. Specializing in cultivating strong partnerships, managing sales processes, and developing B2B and B2C channels.
Overview
13
13
years of professional experience
Work History
Senior Program Coordinator
Ira A. Fulton Schools of Engineering at ASU
Tempe, AZ
01.2024 - Current
- Drove academic partners to deliver 10 high-quality, customized programs tailored to corporate needs, resulting in a 400+ learners achieving an in-demand certificates.
- Managed state sponsored programs, coordinating synchronous sessions with 200+ participants from three different countries.
- Coached three student workers, gradually delegating responsibility for efficient task completion.
- Coordinated logistics for local and international events, by developing compelling marketing materials to build interest.
- Improved program efficiency by automating repetitive tasks involving registration, program introductions, and feedback surveys, reducing workload by 4 hours per week.
Operation and Project Manager
The Nest Learning Center
Shenzhen, Hong Kong, China
08.2016 - 01.2021
- Planned and executed multiple programs and events, ensuring alignment with organizational mission, goals, and objectives, resulting in increased engagement and participant satisfaction.
- Led cross-functional teams in brand development, collaborating with marketing teams on strategic initiatives that led to a 20% growth in B2B and B2C client acquisition per term.
- Implemented efficient project workflows and streamlined processes using digital tools such as Asana, Chocolate, and Google Suite, reducing redundant tasks by 32%.
- Achieved a 40% higher return for the annual anniversary marketing campaign, marking a significant milestone for year three by enhancing brand awareness and customer loyalty.
- Established and maintained a budget monitoring system for managing expenditures, evaluating expense needs on a quarterly basis, and optimizing resource allocation.
- Developed and facilitated promotional events, workshops, and webinars, boosting brand visibility, driving program launches, and forging strategic partnerships, with a conversion rate averaging 30%.
- Cultivated strong relationships with families, serving as a trusted liaison and ensuring long-term satisfaction, contributing to a 88% retention rate for students and families.
- Prepared financial reports, student enrollment records, and program progress updates for management and external stakeholders, ensuring transparency and informed decision-making.
- Served as a liaison to stakeholder, educators, and community partners, establishing and nurturing effective working relationships that supported program growth and success.
Administrative Assistant and Parent Liaison
Etonhouse International Pre-school
Singapore, Singapore
09.2015 - 08.2016
- Grew client enrollment by 2X in an academic year by collaborating with the head director on key metrics and deliverable initiatives.
- Managed stakeholder engagement through effective communication and promotional events, promoting the school brand.
- Coordinated with the accounting team to ensure timely collection of student enrollment fees and maintain accurate financial records.
- Scheduled and facilitated client visits, tours, and community engagement activities, fostering positive relationships with parents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
Executive Administration Secretary
Etonhouse International School
Dongguan, China
02.2013 - 07.2015
- Opened and properly distributed incoming mail to promote quicker response to client inquiries, increased student enrollment by 20%.
- Assist communications and promotional literature for distribution such as newsletters, brochures or flyers; coordinates process from development through printing and distribution.
- Maintained open channels of communication to regularly update stakeholders on vital issues, project progress, and school-related updates and support staff.
- Ensured timely submission of reports to regulatory bodies, maintain school's compliance with regulatory requirements.
- Produced meticulous annual reports for submission to the Education Bureau and Foreign Expert Bureau, a pivotal step in the renewal of school licenses.
- Co-hosted numerous school celebration events with Principal, which involved writing event speech and aligning all stakeholders on roles throughout event performances.
Sales Representative and Costomer Service
China Mobile Limited
Shenzhen, China
06.2011 - 02.2013
- Opened and properly distributed incoming mail to promote quicker response to client inquiries, increased student enrollment by 20%.
- Assist communications and promotional literature for distribution such as newsletters, brochures or flyers; coordinates process from development through printing and distribution.
- Maintained open channels of communication to regularly update stakeholders on vital issues, project progress, and school-related updates and support staff.
- Ensured timely submission of reports to regulatory bodies, maintain school's compliance with regulatory requirements.
- Produced meticulous annual reports for submission to the Education Bureau and Foreign Expert Bureau, a pivotal step in the renewal of school licenses.
- Co-hosted numerous school celebration events with Principal, which involved writing event speech and aligning all stakeholders on roles throughout event performances.
Education
Project Management
Google Cousera
Online09.2023
International Chinese Teaching Program
Beijing Language And Culture University
Online01.2019
Bachelor of Arts - Business English
Guangdong Peizheng College
Guangzhou, China06.2011
Skills
Logistics and Operations
Event Management
Budgeting and Procurement
Stakeholder Management
Outreach Service
Digital Marketing
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Senior Program Coordinator
Ira A. Fulton Schools of Engineering at ASU
01.2024 - Current
Operation and Project Manager
The Nest Learning Center
08.2016 - 01.2021
Administrative Assistant and Parent Liaison
Etonhouse International Pre-school
09.2015 - 08.2016
Executive Administration Secretary
Etonhouse International School
02.2013 - 07.2015
Sales Representative and Costomer Service
China Mobile Limited
06.2011 - 02.2013
Project Management
Google Cousera
International Chinese Teaching Program
Beijing Language And Culture University
Bachelor of Arts - Business English
Guangdong Peizheng College