NIKI LYLES
Jacksonville,FL
Summary
Detail-oriented accounting specialist with years of experience in accounting roles. Skilled in account reconciliation, payables/ receivables and collections. Eagar to contribute to team success and further develop professional skills.
Overview
20
20
years of professional experience
Work History
Accounting Representative
BCA Financial Services
Miami, Florida
05.2026 - Current
- Managed inbound and outbound calls with patients regarding outstanding medical balances, verify patient account information while maintaining strict HIPAA compliance.
- Explained insurance benefits, billing statements, and payment options to patients negotiate payment arrangements and processed payments accurately.
- Document all account activity and customer interactions in the company's system.
- Researched and resolved account discrepancies to ensure accurate billing.
- Provided professional, empathetic customer service while resolving sensitive financial matters.
- Work with insurance companies and internal departments to resolve billing issues and maintain compliance with HIPAA, FDCPA, and company policies throughout all customer interactions.
Accounting Specialist
Jim Hudson Automotive Group
Columbia
07.2020 - 05.2026
- Communicate effectively with vendors regarding payment inquiries.
- Support month-end closing by preparing necessary documentation.
- Ensured accuracy of account information in company database.
- Process daily deposit, dealer trades and sublet schedules.
- Reconciled discrepancies between vendor statements and accounts payable ledger.
- Tracked and monitored inventory levels to ensure stock availability for customer orders.
- Coordinated with vendors to ensure timely delivery of inventory.
- Participated in annual physical inventories conducted at multiple locations.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Process and research claims for vehicles that haven't been delivered by expected date.
- Monitored and tracked inventory levels to ensure timely replenishment of stock.
- Investigated and resolved inventory discrepancies and errors in a timely manner.
- Effectively communicated with clients regarding billing discrepancies, resolving issues promptly and maintaining positive relationships.
- Call financial institute to verify payoffs, working with lenders for vehicle quotes.
- Email potential customers to follow up on leads.
- Process parts reconciliation monthly reports.
- Processed customer billing statements accurately and efficiently.
- Collaborated with sales team to ensure accurate invoicing.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Utilized billing software to track account status and payments.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Ensured accurate data entry and maintained customer records in the system.
- Collaborated with the service department to streamline warranty processes, contributing reduction in claim discrepancies.
- Processed warranty claims for customer vehicles efficiently and accurately.
Inventory Manager
Stivers Chevrolet
Columbia
10.2017 - 02.2020
- Tracked and monitored inventory levels to ensure stock availability for customer orders.
- Coordinated with vendors to ensure timely delivery of inventory.
- Participated in annual physical inventories conducted at multiple locations.
Billing Clerk/Sales Coordinator
Capitol Chevrolet
Columbia
09.2013 - 10.2017
- Communicate effectively with vendors regarding payment inquiries.
- Support month-end closing by preparing necessary documentation.
- Ensured accuracy of account information in company database.
- Process daily deposit, dealer trades and sublet schedules.
- Reconciled discrepancies between vendor statements and accounts payable ledger.
- Tracked and monitored inventory levels to ensure stock availability for customer orders.
- Coordinated with vendors to ensure timely delivery of inventory.
- Participated in annual physical inventories conducted at multiple locations.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Process and research claims for vehicles that haven't been delivered by expected date.
- Monitored and tracked inventory levels to ensure timely replenishment of stock.
- Investigated and resolved inventory discrepancies and errors in a timely manner.
- Effectively communicated with clients regarding billing discrepancies, resolving issues promptly and maintaining positive relationships.
- Call financial institute to verify payoffs, working with lenders for vehicle quotes.
- Email potential customers to follow up on leads.
- Process parts reconciliation monthly reports.
- Processed customer billing statements accurately and efficiently.
- Collaborated with sales team to ensure accurate invoicing.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Utilized billing software to track account status and payments.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Ensured accurate data entry and maintained customer records in the system.
- Collaborated with the service department to streamline warranty processes, contributing reduction in claim discrepancies.
- Processed warranty claims for customer vehicles efficiently and accurately.
Customer Service Rep/Warranty Clerk
Midlands Honda
Columbia
09.2008 - 08.2011
- Process and research claims for vehicles that haven't been delivered by expected date.
- Monitored and tracked inventory levels to ensure timely replenishment of stock.
- Investigated and resolved inventory discrepancies and errors in a timely manner.
- Effectively communicated with clients regarding billing discrepancies, resolving issues promptly and maintaining positive relationships.
- Call financial institute to verify payoffs, working with lenders for vehicle quotes.
- Email potential customers to follow up on leads.
- Process parts reconciliation monthly reports.
- Processed customer billing statements accurately and efficiently.
- Collaborated with sales team to ensure accurate invoicing.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Utilized billing software to track account status and payments.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Ensured accurate data entry and maintained customer records in the system.
- Collaborated with the service department to streamline warranty processes, contributing reduction in claim discrepancies.
- Processed warranty claims for customer vehicles efficiently and accurately.
Production Associate/Machine Operator
Holopack Pharmaceutical
Columbia
08.2006 - 07.2007
- Operating a computerized machine entering information into the database, making sure the machine is running efficiently while running standard procedures to complete my assignment.
- Testing and analyzing medical products, packing/stacking products.
Education
High School Diploma -
Lakewood High School
Sumter06-2000
Skills
- Customer Service
- Bank reconciliation
- Cash management
- Inventory Control
- Data Entry
- Inventory Management
- Accounting
- Accrual accounting
- Journal entries
- Debt collection
Timeline
Accounting Representative
BCA Financial Services
05.2026 - Current
Accounting Specialist
Jim Hudson Automotive Group
07.2020 - 05.2026
Inventory Manager
Stivers Chevrolet
10.2017 - 02.2020
Billing Clerk/Sales Coordinator
Capitol Chevrolet
09.2013 - 10.2017
Customer Service Rep/Warranty Clerk
Midlands Honda
09.2008 - 08.2011
Production Associate/Machine Operator
Holopack Pharmaceutical
08.2006 - 07.2007
High School Diploma -
Lakewood High School