Niki Williams

Processed 65+ files per month from beginning to end

• Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
• Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
• Coordinated and negotiated contracts to facilitate freight movements.
• Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
• Prepared and processed import documentation according to customs regulations, laws or procedures.
• Advised customers on transportation options, types of carriers or shipping routes.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
• Investigated and resolved accounting, service and delivery concerns immediately.
• Paid all airline terminal fees, Port fees , co-loader invoices, storage , demurrage and final audit of file for customer invoicing.

• Processed 200+ Files for ( ATL - MCO ) offices from beginning to end
• Coordinated and negotiated rates to facilitate freight movements
• Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations
• Coordinated shipments of product from country of origin to final destination by air , ocean and land transport
• Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction
• Advised customers on transportation options, types of carriers or shipping routes
• Followed SOPs with all customer account actions and data management to keep consistent service levels
• Tracked shipments processing through customs and other agencies and obtained clearances
• Resolved problems, improved operations and provided exceptional service
• Reviewed all DN , CN , Terminal fees and advised customer of any changes to ensure timely invoicing
• Paid all airline terminal fees, Port fees , co-loader invoices, storage , demurrage and final audit of file for customer invoicing.

Processed 200+ files per month from A to Z

• Set up new customer accounts and updated existing profiles with latest information.
• Completed routine and complex account updates to resolve problems.
• Obtained pricing deals, negotiated contracts and solidified SOP agreements.
• Served customers with knowledgeable, support at every milestone.
• Liaised between internal and external clients and various external vendors to develop and implement client solutions.
• Created and transmitted accurate documentation to governmental agencies for import activities.
• Coordinated company product shipments and international transactions to eliminate freight delays.
• Coordinated and negotiated contracts to facilitate freight movements.
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Advised customers on transportation options, types of carriers or shipping routes.
• Followed SOPs with all customer account actions and data management to keep consistent service levels and on time invoicing.
• Investigated and resolved accounting, service and delivery concerns immediately.
• Paid all airline terminal fees, Port fees , co-loader invoices, storage , demurrage and final audit of file for customer invoicing.

• Took and reviewed 200+ applications per month
• Opened new location and built solid customer base
• Examined customer loan applications for loan approvals and denials.
• Engaged employees in business processes with positive motivational techniques.
• Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
• Maintained friendly and professional customer interactions.
• Consulted customers to boost product sales and services.
• Completed filings and upheld strict compliance with regulatory agencies and supervisors.
• Assessed employee performance and developed improvement plans.

• Processed 75+ files per month from beginning to end
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Prepared and processed import and export documentation according to customs regulations, laws or procedures.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
• Advised customers on transportation options, types of carriers or shipping routes.
• Carried out day-day-day duties accurately and efficiently.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Improved operations through consistent hard work and dedication.
• Investigated and resolved accounting, service and delivery concerns immediately.
• Paid all airline terminal fees, Port fees , co-loader invoices, storage , demurrage and final audit of file for customer invoicing.

• Assisted Sales with onboarding and maintaining new customers
• Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
• Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
• Finalized sales contracts with high-value customers.
• Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
• Held weekly meetings with Sales to identify techniques to overcome sales obstacles.
• Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
• Developed strong analytical and financial skills, which helped to anticipate market and company needs.
• Identified key areas that could be enhanced and implemented successful process improvements.
• Prepared variety of different written communications, reports and documents
• Resolved problems, improved operations and provided exceptional service
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Learned new skills and applied to daily tasks to improve efficiency and productivity