Hi, I’m
Nikia Clark
Washington,DC
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits, also keeping visitors under constant surveillance. Skilled in writing reports, updating records, and not limited to handling simultaneous tasks in fast-paced settings. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
13
years of professional experience
Work History
Uber Technologies, Inc.
Uber Driver
06.2018 - Current
Job overview
- Delivered passengers to destinations safely and on time maintaining a 4.95 star rating.
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Picked up riders at designated locations and greeted them upon vehicle entry.
- Observed passengers during the journey and reported any suspicious behavior.
- Responded with ease to sudden changes in routes and schedules.
- Maintained excellent condition of vehicles through re-fueling, cleaning, and repairing.
- Remained calm and poised in emergent situations.
District Cannabis/Phyto
Security Officer/Delivery Driver
05.2022 - 06.2024
Job overview
- Examined doors, windows, and gates to verify security.
- Delivered packages to business offices including 8 dispensaries in The District of Columbia.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Kept detailed records of deliveries and money received from customers. Successfully signed all required documentation.
- Monitored CCTV cameras and alarm systems for security breaches.
- Resolved any delivery issues or discrepancies promptly, upholding positive customer relations.
- Developed strong relationships with customers through friendly and professional service.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Identified mechanical issues, completed basic repairs, and reported serious management concerns.
Allied Universal
Security Officer
04.2019 - 07.2022
Job overview
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Achieved standing for 4-6 hours during the shift while cheerfully greeting guests of all diversities.
- Patrolled and monitored a full 12-story building every couple of hours, marking each checkpoint for proper login within the system to spot and investigate any visible concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded quickly to emergencies to assess and deflect issues.
Frontline Community Services
Direct Support Professional
06.2011 - 07.2017
Job overview
- Planned, purchased, prepared, and served meals according to prescribed diets.
- Established activities based on the person's served desire.
- Recorded and maintained the person's information daily, such as blood pressure and seizure activity hourly.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
- Provided compassionate and patient-focused care to cultivate well-being.
- Maintained a clean, safe, and well-organized environment.
Education
HD Woodson Senior High SchoolWashington, DC
Diploma from General Studies
06.2005
Skills
- Schedule Management
- Superior customer service
- Physical Stamina
- CCTV Surveillance
- Complex Problem-Solving
- Conflict de-escalation
- Detail Oriented
- Report Writing
- Patrol operations
- Patience and understanding
- Dependable and Trustworthy
Timeline
Security Officer/Delivery Driver
District Cannabis/Phyto
05.2022 - 06.2024
Security Officer
Allied Universal
04.2019 - 07.2022
Uber Driver
Uber Technologies, Inc.
06.2018 - Current
Direct Support Professional
Frontline Community Services
06.2011 - 07.2017
HD Woodson Senior High School
Diploma from General Studies
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